What are the responsibilities and job description for the Customer Service Representative position at Springs Window Fashions?
Description
About Us
Springs Window Fashions (SWF) is/has been a reliable local employer in the window treatments industry since 1939. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, Sunsetter and Mecho. We pride ourselves as “The Best Experience Company”, striving to provide the best experience for our consumers, channel partners and associates.
Our Team
At SWF, our friendly & talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers.
Salary
$15.45 - $17.45 an hour with opportunities for continued advancement.
Flexible Work Schedules
Benefits offered -
All associates:
401K & matching
Quarterly bonus/gainsharing opportunities
Career path advancement opportunities
Employee product discounts
Employee Assistance Programs
Holidays off
Full time associates:
Health
Vision
Dental
Life Insurance
Disability Insurance
Health & Flexible Spending Accounts
Paid Time Off
Paid holidays
Tuition Reimbursement
We strive to create a fun and engaging work environment. We do fun things like..
* Monthly pop up events/competitions (various in nature) like…
* Popsicle Parades
* Pizza Parties
The list goes on…
*Holiday Luncheons
*Annual Customer Service Week Celebration in October
Job Summary
* Inbound Calls – no sales calls or cold calling
* Pre-Sales Assistance
* Assist with things like
* Answer questions about products from our catalogs and help screens
* Enter orders - sample swatches, quotes, new orders
* Post-Sales Assistance
* Assist with things like
* Status updates/order tracking
* Troubleshooting using available guides
* Enter orders – parts, repair, remakes
* Issue credits
Requirements
Education and Experience
* High School Diploma required
Skills/Training
* Good communication skills (written, oral, listening, approachable)
* Ability to build relationships with customers
* Good analytical skills
* Basic computer skills
* Multitasking skills
* Reliability
* Paid comprehensive training provided
* Product
* Systems
* Account
* All CS agents have an ongoing success coach to aide in understanding performance and career path opportunities for continued growth/advancement
Physical Requirements
* Work conditions are normal for an office environment
Salary : $15 - $17
