Gift Shop Attendant

The Gift Shop Attendant is responsible for providing excellent customer service by assisting guests with purchases in the gift shop, maintaining merchandise displays, accurately processing transactions, and ensuring a clean and inviting retail space, all while aligning with the retreat center's values and atmosphere; this role may also include sharing information about the retreat center and its offerings to enhance the guest experience.

Prerequisites:

• Possess spiritual maturity, taking initiative to personally grow, and encourage others to grow in their relationship with Jesus Christ.
• Must fully embrace and align with SLM's vision, core purpose, statement of faith and core values.
• Conduct him/herself behaviorally in a manner that is above reproach.

Qualifications

• At least 21 years old.
• Excellent customer service skills with a friendly and approachable demeanor.
• Basic retail experience, including cash handling and cash register system operations.
• Excellent time management, organization, and prioritization abilities.
• Able to work independently or in a team environment.
• Flexibility to work a varied schedule, including weekends and holidays

Physical Requirements: Ability to stand for extended periods of time and lift up to 30 pounds.

Essential Responsibilities

Customer Service:

• Greeting guests warmly and professionally, answer questions about merchandise and the retreat center.
• Actively engage with customers to understand their needs and suggest appropriate items.
• Provide a positive and welcoming shopping experience, reflecting the retreat center's values.

Retail Operations:

• Stock shelves with merchandise, ensuring proper pricing and display.
• Manage inventory levels, tracking sales and identifying low stock items.
• Process sales transactions accurately using the cash register system, including cash and credit handling.
• Maintain a clean and organized retail space.

Merchandise Knowledge:

• Be knowledgeable about all products offered in the gift shop, including their features, pricing, and connection to the retreat center's theme.
• Highlight unique items or special promotions to guests.

Retreat Center Information:

• Share information about the retreat center's programs, facilities, and local attractions with guests.
• Answer questions about the retreat experience and potential activities.

Administrative Tasks:

• Perform daily opening and closing procedures, including cash reconciliation.
• Assist with inventory management, including receiving new shipments and stock rotation.
• Report any issues or concerns to the supervisor.

Other Responsibilities

• Attend weekly staff meeting.
• Attend periodic all staff meetings and staff development events.
• Other duties as assigned by supervisor