What are the responsibilities and job description for the IT Specialist Junior position at Spruce Technology, Inc.?
NYS Office of Mental Health (OMH) is seeking a IT Specialist Junior
Tasks include:
Work hours and location:
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).
Tasks include:
- Regularly maintain IT equipment including, but not limited to, digital displays, mobile devices (iPads, iPhones), clinical devices (Pyxis Med Dispensing), conference room equipment (Polycom), printers, laptop and desktop computers at OMH Central Office.
- Responsible for ensuring that computers and clinical hardware work efficiently and effectively, enabling employees to do their jobs without issue.
- Must independently troubleshoot issues that arise during device usage, and find solutions to common issues and author user guide documentation.
- Will assist the oversight of OMH device asset inventory and the procurement of new equipment if necessary.
Requested Qualifications:
- 20 months of experience supporting Apple (iOS) mobile devices.
- 20 months of experience with enterprise mobile device management solutions.
- 12 months of experience writing help guides and how-to's.
- 12 months experience with asset inventory management.
- 12 months of experience supporting conference room equipment.
- 12 months of experience training/guiding end users.
- 12 months of experience using teleconferencing tools.
- Associates Degree
Work hours and location:
- Full time role with engagement length of 30 months
- Daily work hours: 8:30 AM - 5:00 PM
- Physical office location: OMH 44 Holland Ave, Albany, NY 12229
- Telecommuting Options: None. Fully Onsite role
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).
