What are the responsibilities and job description for the Billing Analyst position at SPS COMMERCE?
Description
Hiring for February 2025!
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!
We are seeking a Billing Analyst to join our Minneapolis team! In this role you will engage with customers to respond to their inquiry using established and documented processes to bring escalated cases and any complex cases to a resolution while focusing on providing a positive experience to our customer! If you enjoy problem-solving, cross-functional collaboration and executing process efficiency, this role could be a right match for you!
Key Responsibilities:
- Respond to escalated inquiries regarding billing, supporting both internal partners and external customers
- Review contract terms and ensure changes to contracts are processed accurately and effectively
- Research open payments and work with customers to resolve
- Identify patterns within customer inquiries, analyze root causes and share insights to close opportunity gaps
- Refer and/or escalate cases to the appropriate internal individuals or teams
Location:
This is a hybrid position based out of our Minneapolis office.
Required Qualifications:
- Bachelor’s degree plus at least 1 year of related experience; or equivalent combination of education and experience
- Problem-solving and investigative mindset while being curious and having a customer-centric focus
- Professional and customer centric slant on verbal and written communication skills
- Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook)
Preferred Qualifications:
- Prior customer service experience in any industry
- Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV)
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The hourly pay range for this role is: $24.57- $36.88. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Salary : $25 - $37
