Delivery Support - Project Controls/Planning

Job Title: Delivery Support - Project Controls/Planning

Reports To: The Delivery Support - Project Controls/Planning will report to the Project Manager, Client Manager, Client Director, Managing Vice President, or equivalent leadership.

Job Overview

The Delivery Support - Project Controls/Planning assumes day-to-day responsibility for overseeing the support for the current fulfillment projects that are performed at buildings across our client site(s). This individual is responsible for onboarding new programs to support additional client groups throughout North America.

Duties And Responsibilities

• Interfaces with client stakeholder groups to assess and scope and feasibility for new engagements.
• Takes meetings with client stakeholder groups to scale existing processes to other regions.
• Holds meetings with client stakeholders’ groups for process improvements.
• Designs and provides reporting back to stakeholder groups to ensure audit tracking.
• Reviews ticketing system for all projects for escalation support.
• Interfaces with various stakeholder groups for escalations and exceptions.
• Organizes and maintains new projects.
• Manages quicklinks and resolver groups for all projects.
• Oversees supply inventory management.
• Processes audits with support from team members.
• Performs IT asset collection for terminated employees across all of our clients employee groups.
• Administers departmental devices shipment coordination across all of our clients employee groups.
• Coordinates the receipt of badges from badging offices and send to employees to activate.
  
  

Competencies

• Excellent time management and organization skills
• Ability to support the management of multiple workstreams and projects at the same time.
• Strong verbal and interpersonal communication skills required
• Strong client focus and relationship management skills
• Experience solving practical problems and dealing with a variety of concrete variables
• Experience maintaining Service Level Agreements & providing status reports
• Experience working in a team-oriented, collaborative environment with ability to work well in cross-functional teams
• Ability to learn new technologies and grasp technical concepts
  
  

Qualifications And Education Requirements

• High School Diploma or GED, Bachelor’s Degree preferred.
• Relevant work experience of 1-2 years in a professional services industry.
• Proficient in Excel and Power Point
• A good balance of technical knowledge and business acumen with an ability to drive change and business metrics with a customer-first mindset
• Excellent organization and communication skills with the ability to engage, influence, and inspire clients and co-workers to drive collaboration and alignment
  
  

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.
• Hearing and talking abilities both in person, over the phone, and virtually to support the above job duties.
  
  

Travel: None or negligible

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy