What are the responsibilities and job description for the Inside Account Manager position at SPS?
Primary Responsibilities :
Build customer relationships with new and existing accounts to maximize territory growth
Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, paperwork,
communication, etc.
Exhibit mentality of problem-solving that helps uncover solutions to customer needs
Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs
Understand return on invested capital (ROIC), and exhibit decision making abilities which align with the goals of
the company
Develop an in-depth understanding of the steel products and services offered by SPS
Engage Outside Account Managers and sales management on significant inquiries to help maximize the
probability of success
Monitor the overall goals and results of the territory, and the entire company on a regular basis
Provide feedback related to the market conditions of the territory
Cooperate with teammates both within, and outside the Sales Dept.
Assist other account managers with their daily activities when needed
Physical & Work Requirements :
Ensure professional appearance appropriate for meetings with executive level employees or clients
Requires ability to perform primary job responsibilities while spending long periods of time at a computer
Limited travel (3 to 4 times per year max)
May require travel to the office in extreme weather conditions
Required Background, Competencies & Expertise :
Tremendous drive for results
Highly proactive and takes great initiative; proven self-starter; goes the extra mile
Strong customer orientation with proven relationship building skills
Tremendous responsibility and ownership of customer challenges
Diligently and consistently demonstrates an ownership mentality
Proficient in utilizing required software applications (SAP, Microsoft Office, etc.)
Strong written and oral communication skills
Strong cooperation and collaboration skills
Understanding of basic economics related to supply and demand
Composure
Instills trust and confidence
Comfortable with negotiation
Highly detail-oriented and very thorough
Strong numerical abilities
Excellent organization skills
High learning agility
Preferred Background, Competencies & Expertise :
Proven experience in a role responsible for managing the needs of customers
Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results
Background in the steel industry or a related field
Bachelor’s degree in Business Administration or related discipline or equivalent work experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO / AA Minorities / Female / Disabilities / Veterans
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