What are the responsibilities and job description for the Coffee Shop Manager position at Spunky Monkey Alaska?
Overview
We are seeking a dedicated and experienced Coffee Shop & Retail Store Manager. The ideal candidate will possess a strong background in retail sales as well as barista experience. This role involves ensuring the smooth operation of the coffee shop, working closely with vendors, delivering outstanding customer service, and fostering a positive work environment for staff. **Reliability and good attendance is a MUST!
Duties
- Manage daily operations of the coffee shop, ensuring high standards of service and product quality.
- Supervise and train staff in food service, coffee preparation, and customer interaction.
- Implement effective shift management practices to optimize staff performance and customer satisfaction.
- Maintain inventory levels, ordering supplies as needed while adhering to food management protocols.
- Ensure compliance with health and safety regulations within the establishment.
- Foster a welcoming atmosphere for customers by promoting exceptional hospitality practices.
- Handle customer inquiries and resolve any issues promptly to maintain satisfaction.
- Collaborate with team members to create promotional strategies that enhance sales.
- Be the point of contact for store vendors.
Requirements
- Proven experience in a managerial role within the hospitality or food service industry, preferably in a coffee shop or quick-service fast food restaurant setting.
- Strong team management skills with the ability to motivate and develop staff through effective training programs.
- Knowledge of coffee preparation techniques and an appreciation for quality coffee products.
- Excellent communication skills, both verbal and written, with a focus on customer service excellence.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Experience in supervising staff and managing shifts effectively.
- A background in hotel or hospitality management is a plus but not required.
- Capable of working effectively wih several personality types.
Join our team as a Coffee Shop & Retail Store Manager where your leadership will inspire others while creating memorable experiences for our customers!
Job Type: Full-time
Pay: $41,716.36 - $50,239.06 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
License/Certification:
- Food Service Card (Required)
Ability to Commute:
- Wasilla, AK 99654 (Required)
Ability to Relocate:
- Wasilla, AK 99654: Relocate before starting work (Required)
Work Location: In person
Salary : $41,716 - $50,239