Medical Office Manager

Squirrel Hill Health Center is seeking a dedicated and experienced Office Manager to lead and coordinate the activities of our Front Office Coordinators and Call Center in our Squirrel Hill office location.

Established in 2006, Squirrel Hill Health Center (SHHC) is a non-profit, community based, federally qualified health center with three locations and a mobile unit serving the Pittsburgh region.

Our mission is to provide patient-driven, high-quality, comprehensive, primary and preventative healthcare, behavioral health, OB/GYN, dental, pharmacy, lab services, and care navigation services, regardless of patients’ insurance status or ability to pay. SHHC strives to create a welcoming environment, with special sensitivity for patients’ race, national origin, primary language, religion, age, sexual orientation, gender identity, and disability status. As a participating provider with Pennsylvania's Office of Refugee Resettlement, we complete initial heath screenings for newly arriving refugees in Pittsburgh and provide ongoing integrated care.

The ideal candidate will demonstrate strong leadership, interpersonal, and communication skills, and will support a team-oriented culture. The Office Manager will ensure the smooth day-to-day operations of one or more SHHC sites, providing direct services to patients and supporting clinicians in delivering high-quality patient care.

Responsibilities:

• Prioritize quality patient service and satisfaction.
• Be present on-site full-time, available to staff, and present for rounding.
• Supervise Call Center Representatives and Medical Front Office Coordinators.
• Monitor patient schedules and coordinate urgent/walk-in patients.
• Collaborate with the Director of Administrative Operations and Director of Clinical Operations.
• Recruit, interview, select, and orient qualified employees for support positions.
• Provide timely staff evaluations and ensure staff competency.
• Create and manage work schedules, ensuring adherence and prompt timekeeping.
• Oversee medical records, office supplies, and equipment maintenance.
• Facilitate training in the electronic health record system.
• Ensure compliance with regulatory guidelines and SHHC policies.
• Serve as a resource to the healthcare team and facilitate quality improvement processes.
• Maintain professional, clean, and organized office and exam room environments.
• Address patient care service inquiries and complaints.
• Maintain confidentiality and comply with HIPAA.
• Support the Director of Administrative Operations and other senior management as needed.
  
  

Qualifications:

• BA/BS in a relevant field or equivalent on-the-job training.
• At least five years of experience managing a medical practice preferred.
• Excellent communication and computer skills.
• Ability to work in a busy, multi-cultural environment with flexible hours.
• Experience with primary care practice, mobile medical units, and/or dental practice preferred.
• Knowledge of a second language is a plus.
• CDC recommended vaccines including COVID-19 vaccines required
• Commitment to serving poor and underserved populations
  
  

Benefits Offered:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• 403B retirement
• PTO
• 8 Paid Holidays
  
  

SHHC is an Equal Opportunity Employer. SHHC does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, sexual orientation, gender identity, age, handicap, disability, religion, religious creed, ancestry, national origin or any other basis prohibited by applicable law.

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