What are the responsibilities and job description for the Customer Help Desk Technician position at SR International Inc.?
Job Details
POSITION DESCRIPTION:
This position is for a Customer Help Desk Technician with the Arizona Department of Public Safety (AZDPS), located in Phoenix, AZ. It's a 6 month contract until 06/30/2025, with potential for permanent placement after background checks and a polygraph exam. The role involves providing technical support and customer service, resolving issues with web-based portals, accounts, and technical problems like login issues and system errors.
Key Responsibilities:
- Serve as the first point of contact for users experiencing technical issues.
- Provide timely support via phone, email, or chat.
- Diagnose and resolve common hardware/software problems.
- Escalate unresolved issues to higher-level support.
- Maintain a knowledge base for troubleshooting and process documentation.
- Monitor system performance and inform users of issues.
Skills Required:
- Knowledge of computer systems, networks, and helpdesk procedures.
- Experience with remote desktop tools and troubleshooting.
- Strong customer service and communication skills.
Qualifications:
- At least two years of experience in a help desk or computer support role.
- Ability to work in high-stress situations and follow detailed instructions.
Candidates must pass a drug screen, background check, and be available for flexible hours, including weekends and holidays.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
