What are the responsibilities and job description for the Help Desk Analyst Tier 1 position at SR International?
Location : 1101 South Front St., Harrisburg, PA 17104 Duration : Until 06 / 30 / 2025 (Possible extensions) Shift Hours : Monday to Friday, 8 AM to 6 PM, with potential Saturday work once a quarter
Job Description : The Help Desk Analyst provides technical support and assistance to end users for hardware, software, and systems. Responsibilities include troubleshooting issues, password resets, application support, and escalations to higher-level support. The role requires excellent customer service skills and the ability to work well in a team environment. The position is primarily phone-based and requires strong communication and organizational skills.
Requirements :
1 years of IT Service Desk and / or Call Center experience
Experience with call tracking and ticketing software
Basic knowledge of Active Directory
Strong knowledge of Microsoft Windows 7 and Office 365
Ability to provide excellent customer service
Local candidates preferred
Additional Info :
100% onsite at The Riverfront Office Center
Background check and drug screening required
In-person interview required.
