What are the responsibilities and job description for the Wireless Customer Service Representative position at SR Strategic Enterprises, Inc?
Our company has continued to be a top provider of market insight and consumer sales in the region. We gather customers' perspectives and determine consumer preferences on client products, services, and promotional sales through customer introduction and communication. Our clients aim to provide the most advanced technology services available, and our Wireless Customer Service Representatives are their partners in reaching qualified customers. By having a free flow of information between the clients and our teams, we develop a deep understanding of where our clients want to be in the near future and how we can get them there through our customer service and sales strategies.
Before working directly with client services, Wireless Customer Service Representatives will have access to entry-level training that prepares them to answer potential questions, troubleshoot topics, and suggest alternative service options. We are looking for a Client Account Manager who is engaged in creating business opportunities and determined to keep up with client innovations.
What we look for in a Wireless Customer Service Representative:
- Use communication and engagement strategies to secure new customers, achieve outreach goals, and complete sales metrics
- Build a positive image and representation of the client brand by providing informative customer service before, during, and after the sales process
- Develop an understanding of the market region to generate more relevant marketing and sales strategies for client products
- Work with the sales team and other Wireless Customer Service Representativesto determine how client qualifications and protocols can be adequately conveyed to the customers
- Utilize entry-level training on sales, customer service, client expectations, and business metrics to generate new opportunities for the client successfully
- Analyze sales results to identify patterns, track market preferences, and better assist customer service and marketing strategies
Qualifications for a Successful Wireless Customer Service Representative:
- A high school diploma or equivalency
- Previous knowledge of customer service, sales, business, management, or leadership is encouraged
- Ability to properly communicate the benefits and elements of client services during sales orders
- Reliability in time management to follow schedules and achieve planned goals for marketing, product visibility, sales, and customer service
- Friendly and professional demeanor when working with customers, management, and other team members
Job Type: Full-time
Pay: $800.00 - $1,300.00 per week
Shift:
- 8 hour shift
Work Location: In person
Salary : $800 - $1,300