What are the responsibilities and job description for the Account Manager (Austin) position at SRG Stairs?
Job Description
Job Description
SRG Stairs of SRG Ventures is currently hiring for a full-time Account Manager to join our growing team, and support the Austin, Texas market. This position will play a key role in cultivating and managing new customer relationships, as well as supporting the revenue growth goals relevant to the assigned market.
Key Job Details :
Competitive pay to include Base Salary Incentive Opportunities!
Full benefits package of medical, dental, vision, 401(k), vacation time, and holiday pay!
Job location in the Austin, TX area!
Up to 50% travel within the local market, as specified by the customer!
And more!
Minimum Required Work Experience, Education & Skills
Associate's Degree in Business or related field, preferred
Five years of experience working in an account management capacity, and within the construction services industry, preferred
One year of supervisory experience a plus; Or
An equivalent combination of education and work experience
Essential Job Duties & Responsibilities :
Assist with the preparation of proposals, and sales presentations.
Communicate effectively with the General Manager, the Sales Team, and the Production Team, informing and updating them regularly to guarantee that sales and customer objectives are met.
Process customer orders in a courteous, efficient and timely manner.
Organize workflow to meet customer deadlines.
Effectively present and discuss the products and services of the company with current and prospective customers in a way that conveys an image of quality, integrity and superior understanding of customer needs.
Manage telephone calls professionally, efficiently and with good communication skills.
Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
Understand and appropriately use the company pricing system and policies.
Process and review estimates through invoices for accuracy and timeliness.
Support Customer Sales through service, education, and effective problem solving. Involve appropriate team members as needed.
Support strategic sales plan and marketing strategies outlined by the sales team.
Coordinate and schedule job installations.
Walk job installations to check for quality of install and any punch items that may be required.
Follow up with new leads resulting after field activity
Manage and build relationships with existing customers, build relationships with customer personnel and learn their processes and operating systems
Learn and perform material take-offs, prepare bids, and develop and oversee installation schedule.
Keep a pulse on the job market with advanced job matching technology.
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