What are the responsibilities and job description for the Dispatcher position at SRI Telecom?
Dispatcher
Location: Salt Lake City, UT
Salary: $19-$22/hr.
Company Information:
In the exploding business of modern telecommunications, SRI is at the forefront of this expansion by helping companies build, integrate & staff their cutting-edge networks. SRI is proud to only work with the largest service providers in the country which gives us endless opportunities for business and personal growth!
Benefits:
SRI offers W-2 employment with access to a comprehensive benefits package such as Paid Time Off, Paid Holidays, Health/Dental/Vision Insurance, 401k, HSA and others!
Salary:
This position pays an average of $20/hour, depending on experience.
Description of Role:
As an SRI Dispatcher, daily responsibilities include monitoring and dispatching work orders, tracking technician assignments, and ensuring timely ticket resolution. The role involves responding to ETA requests, updating the dispatcher console, procuring additional work, maintaining ticket trackers, and preparing tickets for invoicing. Providing informational support to OSP technicians, verifying work quality, and ensuring adherence to company standards are key aspects. Additional duties include general office tasks, overseeing OSP activities, tracking ISP workflows, and generating end-of-day reports to support operational efficiency.
Schedule:
Friday-Monday
Tasks:
- Monitor and dispatch work orders, ensuring timely completion by tracking progress, addressing issues, and re-assigning tasks as needed.
- Generate Key Performance Indicator (KPI) reports and conduct evaluations of technician performance, providing feedback and identifying areas for improvement.
- Represent SRI and the client professionally, maintaining clear and respectful communication with internal and external stakeholders.
- Ensure quality control and uniformity of work by conducting site visits, reviewing completed work orders, and guiding technicians.
- Collaborate with colleagues to complete projects, fostering a positive team environment and overcoming challenges together.
- Assist the Project Manager with various tasks, including administrative duties, data entry, research, and other responsibilities as needed.
Skills & Responsibilities:
- Strong project coordination and work order management skills required.
- Proficiency in dispatching systems, Microsoft Office, Excel, and G-Suite required.
- Excellent verbal and written communication skills required.
- Strong organizational and time management skills required.
- Ability to work independently, take initiative, and manage tasks with minimal supervision required.
- Positive, forward-thinking mindset with a goal-driven approach required.
- Knowledge of telecom, utility, or construction industry preferred.
- Previous dispatching experience preferred.
- Flexible schedule, including availability for overtime and weekends, preferred.
Location: 84020
Salary : $19 - $22
