Support Center Coordinator

This is a customer service position, functioning as the initial face of the SR Companies Technical Support Center

• Answers phones/chats/emails to open tickets in the Atera Helpdesk software
• Creates and Deletes Microsoft 365 Accounts
• Provides technical support to users by researching and answering basic questions, troubleshooting problems, and maintaining workstation performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.
• Performs all other reasonable duties as assigned or as requested.

• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• Quality focus
• PC proficiency