Sales Support Administrator

We are seeking a motivated individual to work in a small Sales Support office who thrives in a fast-paced environment with the ability to professionally interact with others. This position will provide outstanding service to our clients as well as support to our sales representatives. The incumbent is responsible for independent coordination of activities related to order management while collaborating with other SRS Medical departments, including but not limited to Accounting, Production, Inventory, and Tech Support.

• Accurately process incoming sales orders
• Monitor accuracy of client orders and, where applicable, work directly with client to correct
• Monitor client purchase and payment patterns to optimize client service
• Oversee inventory and distribution of sales materials to clients and field representatives
• Oversee communications with SRS field representatives regarding issues affecting client relationships
• Act as a liaison between the client and other functional areas of the company to ensure all client service activities are optimized
• Create product quotes and informational packages for clients and prospects
• Work within client database, updating details on client interactions, documenting quotations, and relevant changes
• Effectively handle all inquiries, manage conflicts, and resolve them independently
• When required, general office duties including phone, email/fax management, and shipping
• Collaborate with Marketing, Technical Support, Accounting, Production, and Shipping Departments
• Assist in the onboarding of new hires of field staff and sales department staff
• Collaboration with management on various corporate projects

Education and Work Experience:

Required Qualifications

• High School Diploma (College degree preferred)

Preferred Qualifications

Experience

• 2 years experience in a sales support role
• Experience with Microsoft Office (Mac preferred)
• Experience with database management (Salesforce preferred)

Skills

• Strong oral and written communication skills
• Strong attention to detail
• Good analytical and problem-solving skills
• Able to work independently and well under pressure
• Ability to apply an appropriate sense of urgency
• Ability to operate standard office equipment including but not limited to computers, telephone systems, printers, and copiers

Physical Requirements:

• Ability to sit for extended periods of time
• Ability to lift boxes, office supplies, or sales and marketing materials up to 20lbs

Job Type: Full-time

Pay: $52,000.00 - $62,400.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Sales support: 2 years (Required)

Ability to Commute:

• Feeding Hills, MA (Required)

Work Location: In person

Salary : $52,000 - $62,400