Catering - Catering Operations Coordinator

SSA Group at the Henry Vilas Zoo is looking for a talented Catering Operations Coordinator to join our team!

Job Title: Coordinator, Catering Operations

Department: Catering

Reports to: General Manager

WHO ARE WE:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Job Summary

The Coordinator of Catering Operations will support the Event Sales team in planning, coordinating, and executing events with a strong focus on Food & Beverage (F&B) operations. This role involves managing client relationships, overseeing event logistics, and ensuring the highest level of customer satisfaction. The Coordinator will work closely with the General Manager, Event Sales Team, Food & Beverage Operations Team, and other departments to deliver seamless and memorable events.

KEY RESPONSIBILITIES:

Event Coordination:

• Oversee, and execute all aspects of events, with a focus on F&B operations including setup, staffing, and equipment.
• Coordinate with the operations and culinary teams to ensure events are executed flawlessly.
• Walk event spaces before events to ensure everything is in working order and address any issues promptly.
  
  

Administrative Support:

• Batch and distribute BEOs weekly for planning purposes.
• Distribute revisions to key stakeholders when necessary.
• Advise sales team on any outstanding balances due post event.
  
  

F&B Operations:

• Oversee quality, product levels, and inventory of F&B products.
• Ensure compliance with all food safety regulations and practices.
• Create eye-catching and innovative F&B displays in collaboration with the Executive Chef.
• Facilitate the maintenance and repairs of F&B equipment as necessary.
  
  

Team Collaboration:

• Communicate and collaborate effectively with the Catering Operations, Culinary Team, and other departments involved in events.
  
  

Compliance and Safety:

• Uphold and demonstrate a complete understanding of company policies and procedures.
• Ensure compliance with local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
  
  

Financial Management:

• Develop and execute plans for coordinating department sales goals with budget and operational plans.
• Analyze sales and inventory to maximize opportunities.
• Minimize controllable costs associated with the operation and strategize on revenue avenues.
  
  

Social Responsibility:

• Promote an inclusive and supportive approach within the unit.
• Support sustainability and conservation efforts in line with company and client guidelines.
  
  

Job Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making abilities.
• Ability to remain organized and flexible in a fast-paced environment.
• Proficiency in basic office functions and computer skills.
• Physical ability to stand for extended periods and handle boxes (up to 35 lbs).
• Availability to work varied hours, including nights, weekends, and holidays.
  
  

Preferred Experience

• 1-2 years of experience in catering operations and/or event planning, preferably in off-site catering, hotel, or cultural attraction venues.
• Knowledge and execution of BEOs. Working knowledge of Tripleseat is a plus.
• Must be 18 years or older.
  
  

Compensation And Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts
  
  

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.