What are the responsibilities and job description for the Front Desk Agent Part time 3pm-11pm position at SSH CY ROCKY MOUNT LLC?
Duties and Responsibilities:
- Register and assign rooms to guests.
- Issue room key and escort instructions directly to guest.
- Sort, and track incoming mail, messages and packages.
- Transmit and receive messages using all communication avenues, GPX, phone etc.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest, as needed.
- Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
- Ability to accurately use various office software.
- Assist with room service orders and room calls if available to leave front desk.
- Have a full working knowledge and expertise of each shift including night audit.
Requirements:
- Minimum lifting of 20 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 20 pounds.
- Standing for long periods of time.
- Working weekends is a requirement.
- Other duties may be assigned.
EEOC: Stepstones Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.