What are the responsibilities and job description for the Medical Call Center Attendant position at SSI?
SELECT SOURCE INTERNATIONAL
Select Source International (SSI) has been serving major corporations for more than 15 years. At SSI, we believe in building a corporation with only the strongest and most capable individuals. Our world-class consultants have the expertise to meet our clients’ demands. Here at SSI, we pride ourselves on the fundamental belief that our team is essential to our company's growth. We assist our consultants every step of the way in order to match them to the best possible position for their skills.
Job Title: Medical Call Center Attendant
Location: Stanford, CA
Duration: 3 Months
Job Description:
Telecommunications Attendants act as the primary point of public contact to answer, process, page and direct calls serving the faculty, staff and students of the University, Medical Center and SLAC.
Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.
Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies). Provide off-hours coverage and support
Utilize call center and collaboration applications and systems to ensure first call resolutions.
Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
Qualifications:
High school diploma required. Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
Computerized keyboard skills (corrected typing rate of 40-50 words per minute).
Hands-on experience with MAC or DOS systems and console operations.
Familiarity with automated paging systems.
Best Regards,
Deepak Singh Tomar
Cell: 612-474-9508
Deepakt(at)selectsourceintl(dot)com
13911 Ridgedale Drive Suite 230 Minnetonka, Minnesota 55305
Disclaimer: Select Source International (SSI) does not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability, age, sexual preference or any other protected status designated by federal, state or local law. It is SSI’s policy to affirmatively recruit, hire, train, assign, transfer, evaluate, compensate, provide benefits, promote, demote, layoff, recall, and terminate employees on their own abilities, achievements and experiences. This policy applies to all SSI employee activities. SSI encourages diversity in hiring, recognizing that this enriches the work environment for all SSI associates and that a broad variety of perspectives enhances decision-making and creativity.
SSI is an Equal Opportunity Employer.
Job Type: Contract
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Call Center: 2 years (Required)
- MAC or DOS systems: 1 year (Required)
- automated paging systems: 1 year (Preferred)
Work Location: In person
Salary : $23 - $25
