What are the responsibilities and job description for the Client Care Specialist position at SSJ Bonds LLC?
About the Job
We are seeking an experienced and skilled Entry Level Customer Service Representative to join our team at SSJ Bonds LLC. The ideal candidate will have prior customer service experience and a passion for delivering exceptional support.
Key Responsibilities:
- Provide enthusiastic assistance to vendors and end-users while managing their accounts and orders.
The Entry Level Customer Service Representative will be responsible for answering phone calls, responding to emails, and processing incoming orders daily. Additionally, they will create return advices for returned items, price discrepancies, and defective items. The successful candidate will also assist with daily administrative duties and participate in ongoing process improvement.
Requirements:
- Entry-level candidate with prior customer service experience preferred (0-5 years).
