What are the responsibilities and job description for the Front Desk & Call Center Specialist - Float position at sstar?
Job Description:
About Us
We’re more than just quality treatment for substance use disorders. We’re a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs.
The Front Desk & Call Center Specialist Float will be responsible for all incoming calls including triaging and scheduling duties.
Benefits
- 403B
- Dental insurance
- Disability insurance through Massachusetts PFML
- Employee discounts, cell phone, eyewear etc.
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Flexible Spending Account
- Opportunities to earn CEU's
- Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances
Duties & Responsibilities
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Greets patients, checks them in and out, and verifies demographic information.
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Handles patient-related paperwork, including printing, distributing, and obtaining signatures (e.g., Rapid Access forms, Thrive Screening)
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Enters accurate patient data into the EHR, including health insurance information, EIM/ESM, and MassHealth Po.
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Manages patient co-pays, batch transactions, and updates insurance details.
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Answers phone calls, checks messages, and makes reminder appointment calls.
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Schedules, reschedules, and cancels appointments as needed.
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Scans and files medical records; ensures all relevant documents are properly entered in the patient chart.
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Processes and tracks insurance referrals and communicates with outside offices via calls and faxes.
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Educates patients about and registers them for the patient portal.
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Monitors, reads, and manages EMR alerts as appropriate.
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Provides information on sliding fees, waivers, and releases of records.
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Supports various office departments and adapts quickly to changing job responsibilities.
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Ensures data accuracy and quality during data entry processes.
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Sorts and distributes incoming mail and operates postage meter.
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Responds to requests for information as needed.
Experience and Skills:
Duties & Responsibilities
- High School diploma.
- Call center experience, preferred.
- Exceptional customer service, active listening, and verbal and written communication skills.
- High degree of tact and discretion.
- Experience with scheduling, typing and computer skills.
- Ability to work well in a team environment.
- Understanding of client needs and willingness to help.
- Adaptability and accountability.
- Bilingual, preferred.
Job Benefits:
