Program Administrator Crisis Residence The

St. Anne Institute

Job Description

1. TITLE:                                                 Assistant Program Administrator – Crisis Residence “The

Beacon”

1. SUPERVISOR:                     Program Administrator – Crisis Residence

1. HOURS PER WEEK:          40 hours per week. Includes evenings and weekends. This role

requires flexibility to work as needed to reason to emergencies and support staff.

1. QUALIFICATIONS:           BA or BS in the field of Human Services preferred; two

years of college required; one-year experience working in a residential setting required. Experience may be substituted for degree requirements if there has been past supervisory experience.

1. REQUIREMENTS:             Compassionate and empathetic approach to working with 

residents. Ability to handle stressful situations calmly and effectively. Strong organizational, communication, problem-solving, and interpersonal skills ability to manage multiple priorities and work effectively in a fast paced environment. 

1. FUNCTIONS:                       Support the Program Administrator in overseeing operations and

routine of the Crisis Residence. Supervise youth workers focusing on providing a safe and therapeutic milieu.

1. RESPONSIBILITIES: 

Recruitment, Supervision, and Training

• Assist in hiring and training staff.
• Assist in the development and implementation of program policy and procedure manual. The manual will serve as a guide for program activities to ensure program adheres to all agency, state and federal requirements.
• Provide informal supervision through daily role modeling, feedback, and on the job training for crisis residence youth workers.
• Provide formal supervision by meeting with crisis residence counselors on a regular basis.   Formal supervisions includes written documentation.
• Create a formal agenda and facilitate weekly staff meetings.
• Provide regular written performance evaluations and provide ongoing training and development of youth workers.
• Delegate assignments to youth workers and provide guidance to ensure tasks are completed.

Unit Programming

• Create and distribute weekly unit work schedules, ensuring adequate and effective staffing is provided for programming and for all assigned meetings.
• Ensure implementation of program policies and procedures.
• Ensure therapeutic, trauma-responsive, age-appropriate routines.  
• Ensure that the living unit is a clean, safe, therapeutic and trauma-sensitive environment.
• Track unit inventories, submit purchase orders and maintenance requests as needed.  
• Maintain an effective communication system, both written and verbal. Ensure that program  logs are accurate and thorough.
• Ensure assigned staff conduct monthly unit inspections.
• Participate in making recommendations for reviewing and evaluating the program.

Crisis Management:

• Participate in multi-disciplinary team in development and implementation of individualized treatment plans.
• Respond to and assist in managing crisis involving residents, ensuring their safety and well-being.
• Support the development and implementation of crisis intervention protocols and procedures.
• Provide guidance and support to staff during crisis situations.

General

• Review, approve and submit biweekly timesheets for youth workers.
• Participate in multi-disciplinary team approach to treatment.
• Abide by the NYS Justice Center and the SAI Codes of Conduct/Ethics.
• Perform any additional responsibilities as assigned by the Program Administrator.