IT Project Manager

About St. Anthony’s

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's family and helps us create a future where all people flourish.

Principal Responsibility

The Data and Technology team is St. Anthony's technical team. The team supports computers, databases, printers, phones, printers/scanners/copiers, and cloud-based applications, performs user adds, moves, and changes, and assists with new IT initiatives organization-wide. This position is responsible for managing the entire project lifecycle of multiple medium to large-sized projects.  As the Project Manager, you will coordinate internal resources, vendors, and other resources to complete internal projects successfully, on time, and within scope. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties:

Essential Duties and Responsibilities   

Staff Performance and Development

• Directly supervises the Business Systems Analyst and Electronic Records Analyst.
• Provide timely and regular performance evaluations and provide feedback on skill development and performance. Provide mentorship and encourage professional development.
• Support goal management and workload prioritization.
• Responsible for training staff on standard operating procedures for the department.
• Ensure staff are professional and demonstrate good customer service skills towards guests and other community members. Role model and set the expectation that staff treats all individuals with dignity and respect.
• Facilitate regular meetings and team huddles for staff.

Program Leadership, Administration, and Operations

• Lead and manage the end-to-end project lifecycle, from initiation to closure.
• Develop and maintain comprehensive project plans, documentation, schedules, and budgets, involving all relevant stakeholders and ensuring technical feasibility.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects from start to completion.
• Set realistic timeline expectations to ensure the availability of staff for successful completion.
• Create and maintain comprehensive project documentation.
• Ensure projects are delivered successfully, on time, and within scope and budget. When this is not possible, provide justification and communicate solutions to the relevant stakeholders.
• Facilitate project meetings, workshops, and discussions, fostering collaboration and driving consensus among cross-functional teams. Report and escalate project obstacles or issues to management as needed.
• Proactively identify project risks and issues. Own communication with vendors and stakeholders to develop and implement mitigation strategies and escalate as appropriate to ensure timely resolution.
• Effectively communicate project status, issues, and risks to stakeholders and executive leadership through regular project status updates and reports.
• Measure project performance using appropriate systems, tools, and techniques and track progress against key milestones and deliverables.
• Perform Sunset Reviews after each project to summarize the project, including issues, learning lessons, and information gained to avoid potential pitfalls.
• Practice continuous improvement initiatives to enhance project management processes, methodologies, and tools, promoting best practices and lessons learned across the organization.
• Establish and maintain relationships with key internal and external stakeholders, including clients, vendors, and internal departments, to align project goals and expectations. Assume the liaison role to vendors to ensure Foundation objectives are effectively met.
• Train end users in new systems, including live sessions and development of training collateral in various forms.

Interdepartmental and Community Relationships, Collaboration, and Communication

• Consistently demonstrate integrity while working and representing St. Anthony’s.
• Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
• Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.
• Treat all guests, staff, and community members with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
• Demonstrate cooperation with coworkers, management, and the community at large.
• Oversee work unit communication and information flows and responsible for updating LUCI and other St. Anthony communication platforms.

Minimum Qualifications

• Bachelor’s degree desired or equivalent work experience.
• 4-6 years of project management experience required. Project Management Professional (PMP) certification is desired.
• Proficiency with Microsoft Office suite is required. Working knowledge of cloud technologies (Azure, Amazon Web Services, SharePoint) is preferred.
• Experience with Project Management tools (MS Project, Trello, etc.) and supporting applications (e.g., Continuum, Jira).
• Excellent internal communication and a commitment to proactive communication are required to be successful in this key position.
• Performance-driven approach to tasks, with high standards and a proven ability to achieve established goals and milestones. Deadline-oriented with a commitment to quality of work.
• Self-starter with positive energy, resilience, and commitment to excellence in project delivery and the ability to manage multiple tasks and projects.
• Ability to work independently, take initiative, and prioritize tasks.
• Proactive and resourceful approach to managing projects, transferring knowledge via training, and supporting constituents throughout St. Anthony Foundation.
• Ability to create a collaborative and supportive customer service-oriented environment to meet the demands of internal customers.
• Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty.
• Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.

Salary : $105,000 - $115,000