Patient Registration Clerk

Essential Duties and Responsibilities

• Greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Handles telephone calls in a timely manner, connecting caller to appropriate floor or department; pages individuals as needed. Ensures information taken is accurate and kept confidential. Maintains the physician Preference Call Sheet. Maintains the daily On Call List.
• Admits inpatients and outpatients by preparing admitting form, ID bracelet. Appropriately bands all patients meeting the banding criteria. Transfers patients to treatment destination. Obtains appropriate signatures and insurance information and distributes Hospital packet to patient. Ensures accuracy of all demographics.
• Effectively verify and communicate to patients and their family insurance eligibility, filing, collections, and payment responsibilities.
• Responds to emergency situations quickly and appropriately by identifying and responding to alarms and codes, making necessary announcements and contacting appropriate personnel. Supervises in house emergency alarms for in house, local and state emergencies.
• Responds to emergency situations such as ambulance calls and patients arriving by car by alerting the appropriate personnel as ordered by the supervisor.
• Verifies the daily hospital census statistics for accuracy. Retrieves online patient communications and forwards to the patients.
• Assists with accurate preparation of charges, sorting and processing in a timely manner.
• Assists patients in making new medical appointments and changes or cancels appointments as necessary.
• Works willingly and accepts assignments as given.
• Attends all mandatory meetings and programs.
• Participates in opportunities that enhance personal and professional growth.
• Performs other duties as necessary or assigned.
• Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct.
• Complies with all applicable state and federal regulations and JCAHO standards.
• Maintains a safe work environment using safe work practices, utilizing standard precautions and complying with hazardous waste procedures at all times as described in St. Anthony's Safety Manual.
• Maintains the confidentiality of patient, resident, employee and organizational information.

Supervision Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma, GED, or similar certification required, one year certificate from a college or technical school preferred; with three months related experience and/or training; or equivalent combination of education and experience.

Position Requirements, License, Certification, Registration

• Detail-oriented and professional.
• Exceptional communication skills and phone etiquette.

• Computer skills, including knowledge of or ability to learn various software applications.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Language Skills

Ability to read analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers, patients, families and employees of the organization.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; talk and hear; reach with hands and arms; and use hands to finger, handle or feel. The employee is occasionally required to stand, walk, and climb or balance. The employee must be able to lift and/or move up to 15 pounds at times, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Computer work is frequent.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly works in an office setting with frequent interaction with employees, patients, volunteers, and the public.

Due to the nature of business in a health care setting, although risk is minimal, any employee of St. Anthony may be exposed to moving mechanical parts, fumes or airborne particles, blood borne pathogens, unpleasant sights, odors, and/or materials in patient care and/or provider work areas.

The noise level in the work environment is usually moderate.

Experience

• Detail-oriented and professional. Exceptional communication skills and phone etiquette. • Computer skills, including knowledge of or ability to learn various software applications. Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Education

• High School or better