What are the responsibilities and job description for the Customer Service Administrator position at St. Anthony Tire & Auto Center?
Job Summary
We are seeking a dedicated and detail-oriented Service Administrator to join our team. The ideal candidate will be responsible for providing exceptional client services and customer support, ensuring a seamless experience for our clients. This role requires strong communication skills, proficiency in data entry, and the ability to manage multiple tasks efficiently. As a Service Administrator, you will play a crucial role in maintaining client relationships and supporting our sales efforts.
Duties
- Provide outstanding client services by addressing inquiries and resolving issues promptly.
- Assist customers via phone, email, and chat, demonstrating excellent phone etiquette.
- Maintain accurate records through efficient data entry into our computerized systems.
- Collaborate with the sales team to support their efforts and enhance customer satisfaction.
- Communicate effectively in English; additional multilingual or bilingual skills are a plus.
- Ensure all client interactions are documented accurately for future reference.
- Participate in team meetings to discuss service improvements and share feedback.
Experience
- Previous experience in client services or customer service roles is preferred.
- Familiarity with call center operations is advantageous.
- Strong computer skills with the ability to navigate various software applications efficiently.
- Excellent verbal and written communication skills in English; proficiency in additional languages is beneficial.
- Demonstrated ability to work well under pressure while managing multiple priorities.
Join us as a Service Administrator and contribute to delivering exceptional service that enhances our clients' experiences!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
Shift:
- Day shift
Ability to Commute:
- Saint Anthony, IN 47575 (Preferred)
Ability to Relocate:
- Saint Anthony, IN 47575: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $20