Nurse Manager, Ambulatory Women’s and Children’s Services

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Nurse Manager, Ambulatory Women’s and Children’s Services

REPORTS TO POSITION: Administrative Director, Women’s and Children’s Services

DEPARTMENT: Center for Women’s Health

DATE LAST REVIEWED: November 2024

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: Ambulatory Women’s and Children’s Services provides services throughout Central Oregon in our Center for Women’s Health, PEDAL, Maternal Fetal Medicine and Pediatric Surgery offices. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Nurse Manager of Ambulatory Women’s and Children’s Services under the guidance of the Administrative Director, is a professional registered nurse who is responsible for the day-to-day operations of the various ambulatory departments within the service line. The Nurse Manager is accountable for the clinic and care team quality, development, implementation, evaluation, and improvement of clinical pathways. In addition, the Nurse Manager is responsible for standardizing clinical practices and workflow efficiencies. The major functions of the Nurse Manager will focus on managing daily operations including provider practice oversight and direct management of clinical services, communication and support, employee relations, fiscal management and analysis, operational analysis, and quality improvement. This position directly manages assigned caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Achieves top percentile ranking in surveys of patient experience, with particular emphasis on dimensions of patients’ experiences with clinical teams.

Promotes and models evidence-based practices in all clinical care.

Helps design and implement standard workflows. Examples - rooming standards, non-stocked medication protocols, and triage protocols.

Leads the development of streamlined cost-effective systems for the management of medical supplies and medications.

Systematically implements standards of clinical practice that achieve or exceed the standards for processes of care of the major professional nursing societies appropriate for ambulatory care and infusion therapy.

Achieves top percentile ranking on surveys of professional and Caregiver engagement and resilience.

Serves as a real-time resource and assists with clinical expertise for staff with problem-solving on patient care, processes, and family issues. Serves as representative for all customers.

Ensures that every Caregiver is working at the top of their potential and scope of practice.

Conducts quarterly check-ins with direct reports to ensure the completion of same for each RN and MA.

Oversees ongoing education, training, and development of clinical staff from onboarding through the entire tenure of their employment with St. Charles.

Under the direction of the Ambulatory CNO, Administrative Director of Women’s and Children’s Services, and in partnership with the ambulatory care nursing quality, risk and patient safety team, assists with the planning, design, development, and implementation of a Quality & Patient Safety Program.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

Facilitates the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Provides productivity oversight and review.

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Provides clear role definition and expectations for clinical staff.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Maintains ongoing communication with staff, department leadership, and others to ensure needs are being met for staff and patients. Engages medical staff to obtain input on the operation of the department and key decisions.

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Assures safe and evidence-based delivery of ambulatory care clinical services.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts, and tools.

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: Bachelor of Science in Nursing (BSN) from an accredited school.

Preferred: Master of Nursing, other healthcare related master’s degree, or business degree.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current licensure with the Oregon State Board of Nursing. AHA Basic Life Support for Healthcare Provider certification. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

EXPERIENCE:

Required: Minimum five (5) years of related nursing experience to include one (1) year of leadership experience.

Preferred: Experience in a specialty area of nursing.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

SKILLS:

Excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.

Strong teamwork and collaborative skills.

Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Strong analytical, problem solving and decision-making skills.

Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office.

Schedule Weekly Hours:

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