What are the responsibilities and job description for the Transfer Center Communication Specialist Job at St. Charles Health System in Ben position at St. Charles Health System?
Full-Time, Days)
Typical pay range : $22.57 - $31.60
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE : Communication Specialist
REPORTS TO POSITION : Assistant Manager Transfer and Dispatch
DEPARTMENT : Transfer and Dispatch Center
DATE LAST REVIEWED : September 25, 2020
OUR VISION : Creating Americas healthiest community, together
OUR MISSION : In the spirit of love and compassion, better health, better care, better value
OUR VALUES : Accountability, Caring and Teamwork
DEPARTMENT SUMMARY : This department is based on the St. Charles Health Care Bend campus and includes several teams that are located together in a workspace that facilitates cross-team support and collaboration system-wide. These teams include the Transfer Center and Central Communications who are co-located with their partners in the Bend House Supervisor Role. Additionally, this department facilitates several critical operations, communication, and facilities functions related to security, safety, and disaster preparedness.
POSITION OVERVIEW : The Communication Specialist provides professional and timely assistance for all callers to the St. Charles Health System Transfer and Dispatch Center. This position does not directly supervise other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES :
- Follows all procedures, policies, and standards of practice.
- Receives and coordinates all phone calls from other medical facilities within and outside our health system to arrange for transferring patients.
- Receives and coordinates all phone calls from local clinics within our health system to have patients directly admitted.
- Complies with COBRA transfer laws and consults with appropriate medical staff as necessary for identification of accepting physician for transferring patients.
- Participates in bed control activities; notifies house supervisor, hospital departments and admitting of pending admissions by initiating bed requests.
- Enters complete patient information in the appropriate system(s) and in compliance with hospital and regulatory requirements.
- Accurately creates patient accounts in EHR as defined in standard work.
- Communicates with physicians and / or physician office staff to facilitate direct, same day admissions.
- Provides admitting information to physicians and their offices upon request.
- Accurately enters and updates physician call schedules for emergent after hours and weekend changes.
- Maintains accurate hospital account records.
- Responsible for rapid and accurate initiation of emergency response for priority code responses such as Heart 1, Stroke 1, Stroke alert, Trauma, and Mass Casualty events.
- Responsible for rapid notification to appropriate facility and teams when there is an incoming medical helicopter.
- Functions as patient advocate, responding to their requests and locating a nurse.
- Provides accurate and timely telephone connections for all external and internal operator assisted calls.
- Functions as main communicator during all hospital codes.
- Accurately uses all computer software to ensure callers go to the right place the first time.
- Manages confidential patient information according to patient privacy guidelines.
- Supports the vision, mission and values of the organization in all respects.
- Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
- Provides and maintains a safe environment for caregivers, patients and guests.
- Delivers customer service and / or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
- Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all organizational investigations and proceedings.
- May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION :
Required : High school diploma or GED.
Preferred : N / A
LICENSURE / CERTIFICATION / REGISTRATION :
Required : N / A
Preferred : N / A
EXPERIENCE :
Required : One year experience working in a fast-paced customer service or patient-facing role.
Preferred : Medical office and / or multi-line phone experience. Medical experience, such as Emergency Medical Technician, Emergency Medical Dispatch, or Certified Flight Communicator.
PERSONAL PROTECTIVE EQUIPMENT :
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION :
Skills :
PHYSICAL REQUIREMENTS :
Exposure to Elemental Factors :
Never (0%) : Heat, cold, wet / slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category :
No Risk for Exposure to BBP.
Schedule Weekly Hours : 36
Caregiver Type : Regular
Shift : First Shift (United States of America)
Is Exempt Position? No
Job Family : SPECIALIST TRANSFER CENTER
Scheduled Days of the Week : Variable; includes every other weekend and holidays
Shift Start & End Time : 0630-1900
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Salary : $23 - $32
