What are the responsibilities and job description for the Lead Patient Services Representative position at St. Claire HealthCare?
The Patient Services Representative is responsible for collecting patient demographic and insurance information for data entry.
Duties/Responsibilities
High School Diploma or equivalent required.
Experience
Two years of patient services experience required.
Licensure/Certification
None
Physical/Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel. The employee is required to communicate effectively. Specific vision abilities required by this job include close vision for reading and computer work. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds.
The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee works in an area with good lighting and climate control. The noise level in the work environment is usually moderate.
PI269526401
Duties/Responsibilities
- Registers patients according to established workflow processes across enterprise, this consist of multiple modules.
- Inputs patient demographic and insurance information for medical record and billing purposes.
- Verifies health insurance.
- Responsible for obtaining co-pay/deductible/out-of-pocket as applicable.
- Responds to the orientation and developmental needs of employees.
- Assists with day to day operation of the department, reviewing and delegating daily tasks, and providing oversight of processes.
- Works closely with leaders for interviewing, disciplinary actions, etc.
- Analyzes workflows ensuring complete and accurate data is entered timely without delay of treatment.
- Audits accounts for accuracy.
- Keeps up to date on Medicare, Medicaid, and Commercial Insurance Updates that impact patient care & reimbursement
- Collaborates with Case Management, Nursing Coordinators, and Other Departments within the hospital to update accounts to meet compliance, safety, and accuracy.
High School Diploma or equivalent required.
Experience
Two years of patient services experience required.
Licensure/Certification
None
Physical/Work Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel. The employee is required to communicate effectively. Specific vision abilities required by this job include close vision for reading and computer work. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds.
The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee works in an area with good lighting and climate control. The noise level in the work environment is usually moderate.
PI269526401
