What are the responsibilities and job description for the Guest Services Representative position at St. Cloud Park and Recreation?
Guest Services Representative
Whitney Recreation Center
Highlights
Delivering quality park and recreation opportunities to our community is serious work and serious fun! St. Cloud Park & Recreation is recruiting positive and enthusiastic individuals from all backgrounds to deliver quality customer service to our members and guests.
Flexible Work Schedule
Competitive Pay
Make a Difference in the Community
Pay
- $15-17 per hour
- Pay rate based on qualifications and experience
- Part-Time (Year-Round), Not Benefit Eligible
Whitney Recreation Center Hours
Monday-Thursday 6 am-9 pm
Friday 6 am-8 pm
Saturday 7 am-6 pm
Sunday Closed, Open if Private Rentals
*Hours may vary based on programming and rentals.
Work anywhere from 10-29 hours weekly!
Typical Duties Performed
- Greet members and guests, establishing positive public relations and knowledge of the facility and department to answer any questions.
- Work with all abilities and ages in a fun and safe environment.
- Work independently and as part of a team.
- Process and update memberships.
- Collect payment and registrations for programs, events, and facility rentals.
- Accurately handle all cash transactions and accurately record items sold.
- Enforce all facility rules and policies, maintaining a consistent discipline policy for all participants.
- Ensure the safety of all participants by preventing and responding to emergencies.
- Distribute requested athletic equipment to users and ensure its return and proper storage.
- Set up and take down tables, chairs, bleachers, and rugs for various rentals and programs.
- Follow work direction and keep the Recreation Supervisor and Recreation Programmers informed of any concerns.
- Complete any necessary records and reports on attendance, receipts, accidents, and/or incidents.
- Clean the facility and restrooms.
- Acknowledge and follow proper food handling procedures.
- Correctly operate all food service equipment.
- Open and close the facility safely and securely.
- Inspect the facility before and after your shift and report unsafe conditions or equipment.
- Other duties as assigned.
Qualifications
What is needed to apply for this job?
- Job seekers should be age 16 or older
- Previous customer service experience
- Current CPR-AED/First Aid certifications or will to be certified
- Availability to work a variety of hours, including daytime, evenings, and weekends
- Knowledge of accurate cash handling and receipts
- Strong conflict resolution skills and ability to adapt in unforeseen situations
- Proficiency in Microsoft Office products including Outlook, Word, and Excel
- Ability to work effectively with a wide range of ages in a diverse community
- Weekend availability
- Ability to lift/move 50 pounds
You May Be a Great Fit if You Have:
- One (1) or more years of experience working in a customer service-based position
- Ability to display courtesy, patience, and friendliness
- Participated in activities, sports, clubs, or other groups
Here’s what staff members have said about working at Whitney Recreation Center:
“I appreciate the flexibility of scheduling time for me to work, and they understand that we have other things we may need to take care of.”
“I love working at the Whitney Recreation Center because there is always a friendly and inviting environment always present amongst staff and everyday patrons! I have also been able to learn many new and helpful skills throughout my time working here!”
Located in central Minnesota, Whitney Recreation Center & Sports Complex serves as the recreation hub for the St. Cloud area. St. Cloud Park & Recreation offers activities for all ages at Whitney, from basketball, volleyball, pickleball, and a walking track and fitness room indoors, to baseball, softball, soccer, ultimate frisbee, and special events outdoors. Whitney Recreation Center & Sports Complex employs an average of 5 full-time supervisory year-round employees, 20 part-time year-round employees, and 40 part-time seasonal employees. Visit our website to learn more at https://www.ci.stcloud.mn.us/1833/Park-Recreation!
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $15 - $17
