Scheduler/Patient Accounts Specialist

: The Scheduler and Patient Account Specialist is responsible for ensuring the accuracy and completeness of the daily front office medical schedule. This position plays a vital role in verifying patient demographic information, insurance details, authorizations, and scheduling accuracy to ensure proper payment and seamless patient experiences. Additionally, the role involves learning basic billing and coding processes, performing essential front office tasks, and leading efforts to collect patient balances. The Specialist will perform other duties as assigned by the Chief Financial Officer.

Review and update the daily medical schedule to ensure all appointments are correctly set up.

Verify patient demographic information, including address and contact details, ensuring alignment with payer records.

Confirm insurance coverage and ensure that necessary authorizations are in place before the appointment.

Check appointment types, ensuring compliance with time intervals for procedures (e.g., physical exams) and maximizing reimbursement opportunities.

Learn and apply basic billing and coding principles to support accurate claims processing.

Collaborate with the billing department to address any scheduling-related issues affecting claim submission or payment.

Lead efforts to collect patient balances, including co-pays, outstanding payments, and other financial obligations.

Educate patients on payment policies and assist with setting up payment plans when necessary.

Learn essential front office duties, including patient check-ins, phone communication, and assisting with scheduling needs.

Serve as a point of contact for patients regarding their account information.

Ensure all scheduling and patient information complies with organizational policies and healthcare regulations.

Maintain accurate records of patient interactions, insurance verifications, and payment collections.

Support the Chief Financial Officer and other team members with additional projects and responsibilities as assigned. Develops and sustains positive working relationships with SCRFHC team.

St Croix employment application required. Offer contingent upon background check.

· HS or GED required.

· Medical terminology preferred.

· Knowledge of insurance preferred.

· Competency with computer systems including electronic medical records, scheduling systems, Word, email.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18 - $20