Patient Advocate

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Advocate today with St. David's Georgetown Hospital.

Benefits

St. David's Georgetown Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Patient Advocate. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

As a Patient Liaison, you will serve as an advocate for patients and/or family members with complaints/grievance concerns regarding medical care and services provided. You will document concerns, track/trends and investigates all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns and maximize patient and family satisfaction. You will organize and Chair the Patient and Family Advisory Council. You will attend daily MDRs and proactively rounds with patients to address potential concerns or issues.

Job Qualifications

Experience

• 3 years within hospital health care organizations or customer service related field

Education Bachelor’s degree in healthcare related field (Nursing, Social Services, Case Management, Counseling, Health Administration, Patient Advocacy, etc). – preferred

St. David’s Georgetown Hospital is a comprehensive healthcare facility located north of Austin,Texas. This medical center features more than 100 patient beds and is known for itsLevel IV trauma center, Certified Primary Stroke Center, and Certified Chest PainCenter. The hospital’s range of services include 24-hour emergency care,inpatient and outpatient surgery, maternity and newborn care, rehabilitation, andmore.

St. David’s Georgetown Hospital is part of St. David’s HealthCare, which is one of thelargest healthcare systems in Texas and the third-largest employer in the Austin area. St. David’sHealthCare was formed through a unique partnership between HCA Healthcare and two local nonprofits — St. David’s Foundation and Georgetown Health Foundation.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Advocate opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.