What are the responsibilities and job description for the Analyst Service Desk position at St. Elizabeth Healthcare?
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Job Type
Regular
Scheduled Hours
40
Job Summary
Provide service desk support to all St. Elizabeth Healthcare users and applicable vendors. The service desk technician documents all support and incident inquiries and fulfills or resolves as many as possible. Once documented, the request/incident is assigned to the applicable service group.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Description
Non-Exempt
Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.
Job Type
Regular
Scheduled Hours
40
Job Summary
Provide service desk support to all St. Elizabeth Healthcare users and applicable vendors. The service desk technician documents all support and incident inquiries and fulfills or resolves as many as possible. Once documented, the request/incident is assigned to the applicable service group.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Description
- Identify, diagnose, document and as possible complete all service desk requests (including but not limited to telephone, voicemails, e-mail or web) for hardware and software support. Assign requests/incidents to the appropriate service group. Where applicable, manage the SARS application and create accounts in PeopleSoft and Active Directory.
- Resolve routine software and network applications problems throughout the Medical Center complex to maintain optimal usage of the system.
- Develop knowledge and understanding of all the information systems to provide professional and courteous support for various departmental end-users.
- Performs other duties as assigned.
- High School Diploma
- Working knowledge of PC hardware and software (Microsoft Office, MS operating systems and MS Exchange).
- Good communication and organizational skills a must.
- Experience using Microsoft Office, Word, Excel, Outlook, PowerPoint and Teams
- Minimum of 6 months hospital experience or 1 year Service Desk experience
Non-Exempt
Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.
