What are the responsibilities and job description for the Continuous Quality Assurance and Improvement Coordinator position at St. Georgia's General Residential Operation?
Position Overview:
The Continuous Quality Assurance and Improvement Coordinator plays a key role in maintaining the high standards of care within our Residential Treatment Center. This position is responsible for overseeing the development, implementation, and evaluation of quality assurance and improvement initiatives. The goal is to ensure that the residential treatment services meet and exceed regulatory standards, accreditation requirements, and internal policies, while fostering a culture of continuous improvement.
Key Responsibilities:
- Quality Assurance Monitoring:
- Monitor and evaluate the quality and effectiveness of care provided in the residential treatment center.
- Conduct regular audits, reviews, and assessments of treatment protocols, clinical records, and service delivery to ensure compliance with regulations, standards, and best practices.
- Identify areas of non-compliance or gaps in care, and develop corrective action plans.
- Data Collection & Analysis:
- Collect, track, and analyze data related to client outcomes, program effectiveness, and operational efficiency.
- Utilize data to identify trends, risks, and areas for improvement.
- Prepare and present reports to leadership teams, staff, and external stakeholders on quality metrics and progress toward improvement goals.
- Continuous Quality Improvement (CQI):
- Lead and coordinate CQI initiatives, promoting a culture of continuous learning and improvement across all departments.
- Collaborate with clinical, administrative, and support staff to design and implement improvement projects.
- Facilitate root cause analysis for adverse events, incidents, or other quality concerns, and ensure follow-up actions are taken.
- Training and Education:
- Provide training to staff on quality assurance processes, regulatory requirements, and best practices for improving client care.
- Support the onboarding of new staff in quality assurance protocols and the center’s continuous improvement philosophy.
- Compliance & Accreditation:
- Ensure the center remains compliant with local, state, and federal regulations, as well as accreditation standards from bodies such as The Joint Commission or CARF.
- Support preparations for accreditation and licensing surveys, including documentation, policy reviews, and staff readiness.
- Client and Stakeholder Engagement:
- Gather feedback from clients, family members, and staff to assess satisfaction and identify opportunities for improvement.
- Coordinate client satisfaction surveys and conduct focus groups to gain insight into the effectiveness of treatment programs and overall service delivery.
- Policy Development & Review:
- Develop and review policies and procedures related to quality assurance and improvement.
- Ensure all staff are aware of and adhere to these policies.
Qualifications:
- Bachelor’s degree in healthcare administration, social work, psychology, nursing, or a related field (Master’s preferred).
- Minimum of 2-3 years of experience in quality assurance, quality improvement, or program evaluation, preferably within a healthcare or residential treatment setting.
- Knowledge of accreditation standards (e.g., The Joint Commission, CARF) and regulatory requirements for residential treatment centers.
- Strong analytical skills with the ability to interpret data and generate reports.
- Excellent organizational, communication, and interpersonal skills.
- Ability to lead and collaborate in a team-oriented environment.
- Experience in using quality improvement tools (e.g., PDCA, root cause analysis, etc.) is a plus.
Physical Requirements:
- Ability to sit or stand for long periods of time.
- Occasional lifting of up to 25 pounds.
Working Conditions:
- Fast-paced environment requiring the ability to manage multiple projects simultaneously.
- Interaction with clients, staff, and outside agencies.
- Occasional evening or weekend work may be required for audits, training, or reporting deadlines.
Job Type: Full-time
Pay: From $30,000.00 per year
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $30,000