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Help Desk Analyst

ST Global LLC
Chesterfield, VA Full Time
POSTED ON 1/6/2025 CLOSED ON 1/22/2025

What are the responsibilities and job description for the Help Desk Analyst position at ST Global LLC?

Job Details

Title/Role: Help Desk Analyst 4 - In Person Interviews Only

Location: Chesterfield, VA

Duration: 12 Months

Rate: $27/Hr on W2 or $30/Hr on C2C/1099

The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide, to answer questions from agencies and IT suppliers about the LiveScan onboarding process, to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment, to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories; to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Salary : $2 - $30

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