What are the responsibilities and job description for the Tennis Pro Shop Manager position at St. Ives Country Club?
Job Description
Job Description
The Tennis Pro Shop Manager is a key role for our St Ives Tennis program. The manager will have full authority to choose inventory and layout of shop. The tennis shop manager will report to the Racquet Sports Director.
About Us :
At St Ives Country Club, we pride ourselves on delivering an unparalleled tennis experience to our members and guests. Our Pro Shop is the heart of our tennis community, offering top-quality merchandise and exceptional service. We are seeking a passionate and customer-focused Tennis Pro Shop Manager to lead our retail operations and enhance our members’ experience.
Position Overview :
The Tennis Pro Shop Manager will oversee all aspects of our Pro Shop’s daily operations, ensuring a seamless and enjoyable experience for our members. This role requires a blend of retail expertise, a passion for tennis, and a commitment to outstanding customer service.
Key Responsibilities :
- Retail Operations Management :
- Lead all daily operations of the Pro Shop, including opening and closing procedures.
- Maintain optimal inventory levels; manage ordering, receiving, and accurate record-keeping.
- Design and implement effective merchandising strategies to boost sales and enhance product visibility.
- Assist members and guests with purchases and product inquiries, ensuring a personalized shopping experience.
- Event Coordination and Support :
- Collaborate with the tennis department to coordinate food and beverage selections for team events and tournaments.
- Contribute to the development of the annual tennis calendar and assist in planning and executing events.
- Manage administrative tasks, including email communications, document preparation, and scheduling.
- Member Engagement and Services :
- Process member transactions and address billing inquiries promptly and accurately.
- Deliver exceptional customer service, addressing and resolving member issues and concerns professionally.
- Assist with court reservations and scheduling to optimize facility usage.
- Actively participate in social tennis events and promote club activities to foster a vibrant tennis community.
Qualifications :
Why Join Us :
At St Ives, you’ll be part of a dynamic team committed to excellence in tennis and customer service. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact within our tennis community.
Application Process :
Interested candidates are invited to submit their resume and a cover letter. Applications will be reviewed on a rolling basis until the position is filled.
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