What are the responsibilities and job description for the Technical Support Analyst 2 position at St Jardins Inc.?
ABOUT THE ROLE
The seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
- Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
- Candidate performs password resets, and unlocks AD, and RSA accounts as needed.
- Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires’ office.
- Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
- Additionally, the Candidate installs software to end user PCs as requested.
- Candidate performs PC troubleshooting as needed.
- Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to staff.
Job Type: Contract
Pay: From $30.00 per hour
Schedule:
- 8 hour shift
Experience:
- full-time Help Desk/Technical Support position: 2 years (Required)
- Windows 10 and Windows 11 operating system: 2 years (Required)
- MS desktop software products, including MS Office prod: 2 years (Required)
- entering info, working trouble ticket, issue tracking system: 2 years (Required)
- Microsoft, Visio, SharePoint and Office applications: 2 years (Required)
- Proven analytical and problem-solving abilities: 2 years (Required)
- Excellent verbal and written communication skills: 2 years (Required)
- work independently with minimal direction and as a team: 2 years (Required)
- Highly motivated and self-directed: 2 years (Required)
- present ideas in business and user-friendly language.: 2 years (Required)
- work independently with minimal direction as a team: 2 years (Required)
- Active Directory: 2 years (Required)
- Symantec’s Altiris and Ivanti’s Service Desk: 2 years (Required)
License/Certification:
- CompTIA A Certification (Required)
Work Location: Hybrid remote in Richmond, VA 23219
Salary : $30
