Retail Associate at WaterColor Beach Club

Job Summary: The position of Retail Associate is responsible for greeting all customers in a friendly and courteous way, selling merchandise, maintaining a neat and tidy store while also assisting customers with all questions and requests.

Job Responsibilities:

• Energetically welcome customers

• Operate the register and POS system

• Upsell merchandise at appropriate times

• Maintain a clean and organized store

• Perform inventory

• Answer phone calls, emails, and additional inquiries

• Maintain knowledge of store merchandise

• Serves customers by assisting in selecting products

• Drives sales through engagement of customers and suggestive selling

• Directs customers by escorting them to their preferred products location

• Manage financial transactions

• Alerts management of potential security issues

• Documents sales by creating or updating customer profile records

• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

• Previous in-person customer experience preferred

• Previous retail experience preferred

Knowledge, Skills, & Abilities:

• Detail oriented and thorough

• Ability to remain discreet and respect the privacy of guests

• Ability to perform consistent work to the highest of standards

• Ability to interact with guests in a pleasant friendly way

• Ability to perform cash transactions correctly

• Knowledge of Microsoft office operations

• Ability to remain calm in uncomfortable conflicts

• Ability to work as part of a team

• Basic knowledge of retail operations

• Task-oriented

• Excellent verbal and written communication skills

• Ability to maintain a positive attitude focused on customer satisfaction in a fast-paced environment