What are the responsibilities and job description for the Director of Retention and Student Success position at St. John Fisher University?
Position Title
Director of Retention and Student Success
Overview
St. John Fisher University is an independent, liberal arts institution that provides a transformative education to approximately 3,800 undergraduate, master’s, and doctoral students each year. Across its five Schools, Fisher offers nearly 40 majors in the humanities, social sciences, natural sciences, business, education, and nursing; 11 pre-professional programs; and master’s and doctoral programs in business, nursing, education, pharmacy, and public health. The University’s residential campus boasts a robust living and learning community and a successful intercollegiate athletics program. Fisher is a community where all are welcome, regardless of religious or cultural background.
The University continues to honor its founders, the Congregation of St. Basil, by embracing their motto, “Teach Me Goodness, Discipline, and Knowledge.” We are located in Pittsford, N.Y., seven miles outside of the city of Rochester. The campus is situated on 164 park-like acres—a beautiful setting for a warm, friendly campus community.
The University continues to honor its founders, the Congregation of St. Basil, by embracing their motto, “Teach Me Goodness, Discipline, and Knowledge.” We are located in Pittsford, N.Y., seven miles outside of the city of Rochester. The campus is situated on 164 park-like acres—a beautiful setting for a warm, friendly campus community.
Job Responsibilities
- Overall leadership, partnering with the AVP for Academic Support Services and other leaders in Academic and Student Affairs, for strategic planning, development, implementation, and evaluation of a comprehensive, data-driven, and integrated student success plan that supports and enhances students’ ability to persist to graduation.
- Lead the University’s efforts to include identifying at-risk students and training faculty, staff, and student-leaders on how to respond to a wide range of concerns utilizing the University’s retention-based CRM, FisherLink (Starfish).
- Create regular opportunities to dialogue and collaborate with faculty and staff about student success to broaden understanding of influences on behaviors and to effect positive change.
- Provide an annual institutional report on student success outcomes to the Cabinet.
- Exercise strategic leadership in establishing and collaboratively implementing organizational goals, objectives, policies, and operating procedures; monitor and evaluate operational effectiveness; and effect changes required for improvements.
- Develop and monitor key performance indicators for departments and units to evaluate and improve student success.
- Support and assist in creating interactions for academic leadership, staff and students that will assist in transforming student success.
- Identify, track, and engage students with resources aligned to their specific needs.
- Proactively coordinate outreach, especially to those at-risk, to provide guidance and support, and create pathways to assistance.
- Manage the FisherLink software and lead efforts to leverage software across all employee groups and employee roles in the system.
- Coordinate communication and messaging from key stakeholder groups to students.
- Serve as liaison between the University and external partners EAB and Ruffalo Noel Levitz to maximize use of FisherLink and the Student Retention Predictor Model (SRP).
Education / Experience
- A master’s degree preferred; bachelor’s degree required.
- At least 7-10 years of previous enrollment and/or retention/student success-related experience preferred.
- Demonstrated success in developing and implementing student retention initiatives and measurable outcomes
Competencies / Skills
- Proficiency in data analysis and assessment tools to measure the impact of student success initiatives. Excellent communication and interpersonal skills to effectively engage with students and colleagues.
- Strong understanding of student development theories, retention best practices, and challenges facing first-generation
- Proven leadership and project management abilities.
- Effectively represents the University on and off campus.
- Contributes to the overall success of the University by performing other duties as assigned.
Supervision of Employees
Work Environment
Well-lighted, well-ventilated, pleasant work area.
Equipment to be Used
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Student Information Systems (Banner, Starfish, RNL SRP model)
Job Type
Full-time
Work Hours
35-hour work week. Weekend and evening work at times.
Special Conditions for Eligibility
Minimum Number of References Requested
3
EEO Statement
It is the policy of St. John Fisher University to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the University has employees.
The University does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sex, perceived sex, gender identity, gender expression, the status of being transgender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
The Title IX Coordinator is the designated University official with primary responsibility for coordinating compliance with Title IX and related federal and state laws. The Title IX Coordinator, Meg Flaherty, Ph.D., can be reached by phone (585-385-8232), email (titleix@sjfc.edu<>titleix@sjfc.edu>), in-person in Campus Center 209, or outside of business hours by contacting the Office of Safety and Security (585-385-8111).
The University does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sex, perceived sex, gender identity, gender expression, the status of being transgender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
The Title IX Coordinator is the designated University official with primary responsibility for coordinating compliance with Title IX and related federal and state laws. The Title IX Coordinator, Meg Flaherty, Ph.D., can be reached by phone (585-385-8232), email (titleix@sjfc.edu<>titleix@sjfc.edu>), in-person in Campus Center 209, or outside of business hours by contacting the Office of Safety and Security (585-385-8111).
Work Location
3690 East Ave., Rochester, NY 14618
FLSA
Exempt
Salary / Hourly Range
$85,000.00 - $97,000.00 per year
Notes
The salary range for this role is set based on a variety of factors, including but not limited to internal equity, qualifications, experience, and education. The above hiring range is one component of the University’s competitive Total Rewards package which can be viewed here
Posting Detail Information
Posting Number
S00701P
Desired Start Date
Open Date
Open Until Filled
Special Instructions to Applicant
Salary : $85,000 - $97,000
