What are the responsibilities and job description for the Technology Support Specialist position at St. John's School?
Job Details
Description
St. John’s, a dynamic and collaborative K–12 independent school, is seeking a hands-on IT Technology Support Specialist to join our team immediately. This 12-month position supports a multi-platform environment across campus and requires strong technical and interpersonal skills, a team-oriented mindset, and a commitment to excellence. The role provides first-line support for a wide variety of devices and systems used by faculty, staff, and students during school hours (7:30AM to 4PM).
Key Responsibilities:
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Support platforms for end users across Windows, macOS, iPadOS, and ChromeOS
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Set up, configure, modify, maintain, and document laptops, desktops, mobile devices, printer, interactive displays and other school technology deployments
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Assist with resolving network and wireless connectivity issues
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Support faculty and staff with basic audio/visual and classroom technology needs
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Resolve tickets representing staff-generated technical requests or problems and troubleshoot technical and process issues to maintain productivity and active records.
Qualifications/Skills:
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2 years of IT support experience, preferably in an educational setting
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Strong customer service, communication, and problem-solving skills
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Proficient in troubleshooting basic networking, printers, and AV equipment
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Able to manage priorities and respond quickly in a fast-paced environment
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Comfortable explaining technical concepts to non-technical user
Benefits:
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Competitive Hourly Compensation
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Health and retirement benefits
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Friendly and collaborative work environment
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Opportunities for professional development
To Apply:
Please submit your resume and a brief cover letter here. Applications will be reviewed on a rolling basis, and the position will remain open until filled.
