What are the responsibilities and job description for the Patient Care Ambassador (Dental Front Desk) position at St. John Smiles Family Dentistry?
You'll be focused on creating stellar patient experiences by delivering excellent patient service and using your strong attention to detail to ensure everyday is successful and productive.
Description
What you'll be doing:
- All things reception- greeting patients, answering phones, checking patients in and out, insurance verifications, etc.
- Presenting investment options to patients (treatment plans and financial options)
- Removing barriers to patient care - finding ways to say "YES!"
As a growing team player you will:
- Maintain a positive and collaborative team culture
- Work collaboratively with the Practice Manager to ensure efficient scheduling, follow ups and great communication with our patients
- Be accountable for your role to ensure deadlines are met, goals are met or exceed daily, weekly and monthly
- Participate in weekly meetings and share suggestions and ideas for improvement
- Find solutions to challenges and take ownership of mistakes
- Be someone dependable and reliable (show up on time, stay when the patients need you, have reliable transportation)
- Be a culture champion and show support of the company both verbally and in your actions
- Present treatment to patients and break down financial arrangements to get patients started in their treatment
- Provide patients with a red carpet experience worthy of a 5 star google review - (answer phones with a smile, be positive, empathetic and convey that to patients)
Skills/Qualities we would like you to have:
- Excellent phone skills
- A positive, upbeat attitude in busy environment
- Professional and courteous communication
- Superb time management and organization
- Attention to detail
- A high level of self accountability
- Trustworthy, sincere and empathetic
- A high regard for confidential information and strong ability to communicate effectively with patients and managers
This is a full time position which will include Monday to Friday and some Saturday availability.
We know you work hard and believe your experience should align with our expectations. We offer a fun and rewarding atmosphere, initial training and continuing education, and personal growth opportunities for advancement in our growing company.
Compensation and Benefits:
- Competitive hourly compensation (based on experience)
- Incentives that help you make more
- 1 week PTO
- Dental and Medical Benefits (PPO and HMO plus HSA available)
- Voluntary benefits such as life insurance and disability
- 401K (after 6 months)
If you want to be a part of an amazing organization, demonstrate the qualities needed for the role and our core values resonate with you, then we want to hear from you!
Salary
$17 - $20 per hour
Salary : $17 - $20