What are the responsibilities and job description for the IT Specialist position at St Johns Community Health?
IT Specialist position is crucial in ensuring healthcare professionals have secure, reliable, and seamless access and usage to technology and support, which directly impacts patient care and operational efficiency. This role involves troubleshooting and resolving technical issues both hardware and software in nature. The IT Specialist acts as the first line of defense in addressing IT-related inquiries, ensuring that all staff can perform their duties effectively and without interruptions. Under the direction of the IT Director, an IT Specialist plays a critical role in an IT Department that supports 80 servers, with 1000 users, across 24 locations.
Benefits:
- Free Medical, Dental & Vision
- 13 Paid Holidays PTO
- 403 (B) retirement match
- Life Insurance, EAP
- Tuition Reimbursement
- Flexible Spending Account
- Continued workforce development & training
- Succession plans & growth within
QUALIFICATIONS
- Knowledge of and experience with troubleshooting PC’s, printers and other peripheral equipment.
- Experienced in using online ticketing system (Zendesk helpful) for recording and managing IT related environments.
- Basic troubleshooting on Windows10/11, windows updates, Microsoft 365 products, WinZip, Java, Flash Player and other common PC software, required.
- An ability to effectively utilize available resources (such as self-research, vendors, consultants) to accomplish assigned tasks and projects, required.
- Ability to effectively follow various IT policies and processes to ensure the security and integrity of the IT infrastructure required.
- Skilled with attention to detail to ensure troubleshooting is performed efficiently and effectively, required.
- Leverages listening skills to better understand the needs of the customers and to resolve the problem in the best way possible.
- A strong degree in exercising critical thinking and problem-solving skills.
- Ability to effectively work independently and within a team, required.
- Effectively communicate verbally, written, and any other electronic media, required.
- The ability to establish and maintain effective working relationships with employees, vendors, clients and other stakeholders, required.
- Knowledge of and experience with security software in a local network environment, preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conducts Service Desk Support duties by responding to support requests via ticketing and phone system in a timely manner. Provides remote and onsite assistance as needed; escalate trouble tickets to internal and outsourced engineers as needed.
- Utilize IT Enterprise Systems such as Endpoint Central, Microsoft365 services and other Administrator tools to support end users in a Microsoft Windows environment.
- Handle various IT projects, such as system inventory, staff moves (hardware replacement), and new office/site setups.
- Perform selected Systems Administrator duties with direction from the IT Director, IT Supervisor, Sr. Network Engineer and/or Sr. System Administrator and independently.
- Responsible for troubleshooting key Management Information Systems – including EMR, ERP, EHR, Pharmacy, etc. – in coordination with the IT Team.
- Demonstrates tremendous customer advocacy, understanding when to escalate issues that cannot be resolved at the first level.
- Provide support in cyber security activities (example: help administer phishing campaigns/training, SPAM filtering administration, system upgrades and/or security patches).
St. John’s Community Health is an Equal Employment Opportunity Employer
