What are the responsibilities and job description for the Clinic Assistant ENT position at St Johns Health?
Job Description Summary
Performs administrative and clinical duties under the direction of physician. Administrative duties include scheduling appointments, maintaining medical records, billing and coding for insurance purposes. Clinical duties include but are not limited to: preparing patients for examination, taking and recording vital signs and medical histories and preparing and administering allergy shots, assisting provider during procedures.
Essential Functions
Prepares patient record ensuring all records are in the electronic chart for the physician to review. This could require navigating multiple electronic systems or obtaining records from other health care facilities following appropriate Release of Information Protocols.
Interviews patient to obtain past medical/surgical/social/family history, reconciles medications and documents appropriately in the electronic medical record.
Obtains vital signs including height, weight, heart rate, respiratory rate, temperature, pulse oximetry and blood pressure.
Assists MD in the education of the patients and their families about health status, health prevention, maintenance and management of acute and chronic ENT conditions.
Answers phone calls and documents follow up in the medical record. Assists front office staff with patient scheduling as needed.
Coordinates care across the health care continuum including follow-up appointments, referrals and scheduling of procedures.
Performs allergy testing and shots following evidence-based practice guidelines and protocols. Patient safety is the highest priority and protocols are followed 100% of the time.
Assists provider during procedures as needed. Maintains patient privacy. Handles specimens and equipment safely and appropriately per policy.
Interviews patient to obtain past medical/surgical/social/family history, reconciles medications and documents appropriately in the electronic medical record.
Obtains vital signs including height, weight, heart rate, respiratory rate, temperature, pulse oximetry and blood pressure.
Assists MD in the education of the patients and their families about health status, health prevention, maintenance and management of acute and chronic ENT conditions.
Answers phone calls and documents follow up in the medical record. Assists front office staff with patient scheduling as needed.
Coordinates care across the health care continuum including follow-up appointments, referrals and scheduling of procedures.
Performs allergy testing and shots following evidence-based practice guidelines and protocols. Patient safety is the highest priority and protocols are followed 100% of the time.
Assists provider during procedures as needed. Maintains patient privacy. Handles specimens and equipment safely and appropriately per policy.
Job Requirements
Minimum Education
Required: High School Diploma (or GED or High School Equivalence Certificate);
Required: High School Diploma (or GED or High School Equivalence Certificate);
Minimum Work Experience
Required: Computer experience necessary.
Preferred: Prior Clinic or medical experience.
Required Licenses: BLS required at the time of hire.
Functional Demands
Working Conditions
Clinic office setting. Frequent interruptions and stressful situations. Occasional overtime may be required and/or hours may be shortened as business needs. Must be on-site at the SJH campus or other facilities to fulfill the responsibilities of this role.
Working Conditions
Clinic office setting. Frequent interruptions and stressful situations. Occasional overtime may be required and/or hours may be shortened as business needs. Must be on-site at the SJH campus or other facilities to fulfill the responsibilities of this role.
Physical Requirements
Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using calculator and keyboard. Intermittent walking, standing, sitting, lifting, bending, stretching. Must be able to lift 20 pounds.
Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using calculator and keyboard. Intermittent walking, standing, sitting, lifting, bending, stretching. Must be able to lift 20 pounds.
Direct Reports: None
Reports to: Clinic Operations Manager - Specialty Care
Internal and External Contacts: All SJH staff, community members, patients and their families, community and public service agencies, allied health professionals, physicians.
Internal and External Contacts: All SJH staff, community members, patients and their families, community and public service agencies, allied health professionals, physicians.
Leadership Capabilities
Attention to Detail
Completes tasks in a way that ensures there are no errors
Methodically and patiently reviews work to identify any mistakes or discrepancies
Creates and stores documentation in a way that is thorough and easy to access
Attention to Detail
Completes tasks in a way that ensures there are no errors
Methodically and patiently reviews work to identify any mistakes or discrepancies
Creates and stores documentation in a way that is thorough and easy to access
Composure
Avoids becoming defensive or irritated when times are tough
Maintains balance when the unexpected happens
Avoids becoming defensive or irritated when times are tough
Maintains balance when the unexpected happens
Initiative
Doesnt wait for others to tell him/her what to do; sees a problem or opportunity and immediately starts moving to address it
Finds his/her own motivation for completing work and accomplishing goals
Doesnt wait for others to tell him/her what to do; sees a problem or opportunity and immediately starts moving to address it
Finds his/her own motivation for completing work and accomplishing goals
Time Management
Uses his/her time effectively and efficiently
Concentrates his/her efforts on the more important priorities
Gets more done in less time than others
Uses his/her time effectively and efficiently
Concentrates his/her efforts on the more important priorities
Gets more done in less time than others
