Unit Clerk/CSR Patient Care Unit 1-4

• MISSION STATEMENT:

  We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

  POSITION SUMMARY:

  Performs all Unit Clerk duties including, but not limited to: typing and PC applications, filing, business machine functions, telephone and written communications, and assists in the facilitation of quality patient care.

  EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

  High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ minimum experience required. Preferred

  Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

  SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

  PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of department related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service oriented. Service specific skills.

  WORK ENVIRONMENT AND HAZARDS:

  Exposure Class I or II, service specific. Routine or potential exposure to blood, body fluids, excretions or secretions (I). Limited exposure to situations, which could cause serious illness or injury (II).

  PHYSICAL DEMANDS:

  Light to Medium work (depending on the unit assignment).

  WORK CONTACT GROUP:

  All services, employees, medical staff, patients, visitors, vendors, various regulatory and professional agencies.

  SUPERVISED BY:

  Management and/or Administrative Assistant.

  CAREER PATH:

  Administrative Assistant

  General Performance Criteria: Secretary

  Expectations

  Exceeds Meet Below

  • Has a working knowledge of phone system fax machine, copier

  and computer systems.

  • Maintains files in a timely and organized fashion.

  • Drafts memos and other correspondence after receiving general

  Instructions.

  • Answers the telephone and routes to the person. When personnel are

  unavailable for telephone calls, records and delivers messages.

  • Greets visitors and ensures that each person waits in comfort with

  definite expectations of when and how they will be served.

  • Sorts and distributes departmental mail to members of the service.

  • Arrives at the job, appointments and meetings on time, dressed in hospital approved attire.
  • Presents self in a professional manner (neat, clean, appropriately dressed).
  • Works to the best of his/her ability. Flexible, adaptable to change,
  • Follows rules, policies and directives and seeks clarification if necessary.
  • Exhibits a commitment to teamwork, follow instructions and completes tasks in a timely and efficient manner.
  • Interacts with others in a positive and friendly manner.
  • Projects positive image of self and hospital. Adheres to the organizational rules outlined in the employee handbook.
  • Adheres to hospital confidentiality statement.
  • Complies with expectations and duties established by each clinical unit/division in support of clinical staff and patients.

  Pay Range $17.25-$25.00 depending on experience and location

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.