Case Manager (Bilingual English/Spanish)

Description

Make an impact. Join our growing outpatient clinics, focused on improving the wellbeing of families. We are seeking a mission driven and dedicated case manager for our health center in Apple Valley.

•  Bilingual (English/Spanish)

•  Committed to providing high-quality services to underserved patients in High Desert.

•  Willingness to work as part of a collaborative team that includes, social worker, physicians, nurse practitioners, and psychiatrist.

• Ambulatory (outpatient) care 

• Daytime work schedule - Monday through Friday 8AM - 5PM.

 Who We Are. We are a collaborative community practice, with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high quality comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women’s health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health. Most of our patients live below 200% of the Federal Poverty level, and are best served in Spanish. Through our origins with St. Joseph Health system, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice, Excellence, Dignity, and Compassion. 

You'd be a great fit here if the following applies to you:

• You are mission-centered – you are committed to improving the health of underserved individuals and their families

• You are patient-centered – you exhibit warmth, friendliness, calm, and take initiative to solve problems

• You treat others with dignity and respect

• You have a high regard for ethical practices, care, and patience

• You are collaborative, adaptive, and diligent

• You know the balance of being light-hearted, professional, and can prioritize competing tasks

• You can use computers (Microsoft Word, Excel, Outlook) and are open to learning what you do not know

• You are reliable

• You strive toward excellence

Essential Functions (What You Do)

• Screens patients for social determinants of health and partner with the patient and other care team members to strategize mitigation of the social determinants impacting the patient health.  
• Assists patients with the completion for forms for available support systems, including applications for disability, rental assistance, SNAP, housing vouchers and temporary cash assistance. 
• Assists patients with questions and issues regarding Cal-Optima benefits, including transportation, DMEs, etc. Collaborates with patient advocates to ensure patients obtain health insurance coverage when coverage is available.  
• Collaborate with providers to directly provide patients with information regarding their health and how best to manage their health to achieve their goals and/or connect patients to available health education resources. Informs patients on how to use available community resources and benefits. 
• Provides Prenatal Education Services to pregnant women under the Comprehensive Perinatal Services (CPSP) 
• Responsible for accurate, complete and timely documentation of all patient contacts. 
• Maintains and manages an active caseload of   patients, maintaining productivity measures for department initiatives. 
• Under the ECM (Enhanced Care Management) model, works proactively and collaboratively to provide intensive case management to patients with complex care needs and/or at high-risk and/or non-compliant. Using motivational interviewing, coaching, SBIRT, DME, care coordination and other appropriate tools, directly interact with patients to establish goals and develop plans with the patient on how they will achieve their goals. 
• Meets all outcome measures for case management and caseload.  Documents all ECM patients, submitting reports in accordance with all required timelines. 

Pay Range: $23.87 to $28.30 per hour

Healthcare & Childcare Benefits: available first of the month following start date

• Medical (Anthem HMO & PPO)

• Dental (PPO)

• Vision (PPO/VSP)

• FSA - Pre-tax benefit for health care expenses

• FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses

• Mental Health - Employee Assistance Program & access to meditation resources through Calm

Paid Time Off:

Approximately 25 days off per year, based upon time off accrued and full-time hours

Financial Wellness - Retirement & Investment:

• 401(k) (Vanguard) - eligible first of the month following 30 days, with company match after 1 year of service

• Profit-sharing

Other Benefits:

• Potential option to work remote one-day per week

• Pet Insurance

• Tuition Reimbursement

• Student Loan Forgiveness through National Health Service Corps and Public Service Loan Forgiveness Program

St. Jude Neighborhood Health Centers is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

Requirements

Education:
Bachelor’s Degree in social sciences (health sciences, social work, human services), or related program 

License/ Certifications:
N/A

Experience:

Minimum of 12 months’ experience in case management or equivalent education/ training experience. 

Knowledge/Skills/Abilities:
Able to communicate effectively to all levels of patients, helping them traverse social programs and social services with comfort and accessibility. 

Demonstrates the ability to read, write and speak English and Spanish without an interpreter. 

Demonstrates interpersonal/cultural sensitivity and work with a diverse and often underserved patient population. 

Exercises discretion and professionalism in handling patient issues with sensitivity and respect. 

Effective written and verbal communication across all levels of the organization and with community partners.  

Highly organized with strong time management skills, being able to perform simultaneous tasks and prioritize tasks effectively and follow through in a timely manner.

Proficiency with EMR systems. 

Salary : $24 - $28