What are the responsibilities and job description for the Information Specialist III - Auditor's Office (Duluth) (Open) position at St. Louis County, Minnesota?
JOB
The Information Specialist III position in the Auditor’s Tax Division is a public facing position located in the Duluth Courthouse office. The primary focus of this position is to provide excellent customer service and positive experiences to the citizens of St. Louis County and the public via phone, email and in person.Some responsibilities of the Information Specialist III in the Auditor’s Tax Division include: Answering phone calls and in person questions regarding the status of the property taxes: this includes explaining late fees, penalties, delinquent tax status, payment plans and tax forfeiture.Processing deeds, mortgages and other land title related documents in both paper and electronic recording form.Researching the recorded documents to maintain accurate owner/taxpayer information.Updating taxpayer addresses and escrow account information from the department’s email and mailed in requests.Performing work as dictated by statute/MN Department of Revenue requirements such as processing tax payments received by mail, sending tax statements/letters for the entire county.The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $23.74 - $32.89 per hour. This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME. St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States, for St. Louis County, on a full-time basis. St. Louis County does not provide sponsorship for employment visas.
EXAMPLE OF DUTIES
An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc., in accordance with standard procedures requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under the direction of assigned supervisory staff.
SUPPLEMENTAL INFORMATION
MINIMUM QUALIFICATIONS (Pass/Fail): Five (5) years full-time paid verifiable clerical experience.Demonstrated ability to operate personal computer-based systems.Proficiency, as defined by the Civil Service Commission, in operating word processing software.Ability to type from clear copy at a rate of 40 w.p.m./net.RATING SYSTEMS: Supplemental Questions will be 100% of the scoring process: Points will be awarded based on the applicants answers to supplemental questions 8-20.Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system. TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE: February 26, 2025 - Applicant screening will begin.Week of March 17, 2025 - Supplemental question scoring to be completedWeek of March 31, 2025 - Interviews to be conductedESSENTIAL FUNCTIONS: The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.VETERAN PREFERENCE: If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you: Veteran: DD214 noting character of serviceDisabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability).Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.Please refer to Minnesota Statute 197.455 for additional requirements. Click Here.PHYSICAL-MEDICAL STANDARDS: Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.DRUG TESTING: Applicants selected for appointment must take and pass a drug test.BACKGROUND CHECK: Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.EMPLOYMENT ELIGIBILITY VERIFICATION: All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.PROBATIONARY PERIOD: Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.NON-DISCRIMINATION: St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
The Information Specialist III position in the Auditor’s Tax Division is a public facing position located in the Duluth Courthouse office. The primary focus of this position is to provide excellent customer service and positive experiences to the citizens of St. Louis County and the public via phone, email and in person.Some responsibilities of the Information Specialist III in the Auditor’s Tax Division include: Answering phone calls and in person questions regarding the status of the property taxes: this includes explaining late fees, penalties, delinquent tax status, payment plans and tax forfeiture.Processing deeds, mortgages and other land title related documents in both paper and electronic recording form.Researching the recorded documents to maintain accurate owner/taxpayer information.Updating taxpayer addresses and escrow account information from the department’s email and mailed in requests.Performing work as dictated by statute/MN Department of Revenue requirements such as processing tax payments received by mail, sending tax statements/letters for the entire county.The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $23.74 - $32.89 per hour. This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME. St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States, for St. Louis County, on a full-time basis. St. Louis County does not provide sponsorship for employment visas.
EXAMPLE OF DUTIES
An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc., in accordance with standard procedures requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under the direction of assigned supervisory staff.
SUPPLEMENTAL INFORMATION
MINIMUM QUALIFICATIONS (Pass/Fail): Five (5) years full-time paid verifiable clerical experience.Demonstrated ability to operate personal computer-based systems.Proficiency, as defined by the Civil Service Commission, in operating word processing software.Ability to type from clear copy at a rate of 40 w.p.m./net.RATING SYSTEMS: Supplemental Questions will be 100% of the scoring process: Points will be awarded based on the applicants answers to supplemental questions 8-20.Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system. TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE: February 26, 2025 - Applicant screening will begin.Week of March 17, 2025 - Supplemental question scoring to be completedWeek of March 31, 2025 - Interviews to be conductedESSENTIAL FUNCTIONS: The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.VETERAN PREFERENCE: If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you: Veteran: DD214 noting character of serviceDisabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability).Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.Please refer to Minnesota Statute 197.455 for additional requirements. Click Here.PHYSICAL-MEDICAL STANDARDS: Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.DRUG TESTING: Applicants selected for appointment must take and pass a drug test.BACKGROUND CHECK: Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.EMPLOYMENT ELIGIBILITY VERIFICATION: All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.PROBATIONARY PERIOD: Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.NON-DISCRIMINATION: St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Salary : $24 - $33
