What are the responsibilities and job description for the Information Specialist III - Assessor's Office - (Duluth) position at St. Louis County, MN?
Kind of Work
The Assessor’s office mission is to value property by creating a timely, uniform, and fair assessment process while delivering exceptional and professional public service with integrity and respect for the people we serve.
Skilled information processing and applying a system of specialized departmental work rules, methods, procedures, and operating precedents to perform a variety of customer service and records maintenance functions. Customer service duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers in person, by phone, via online meeting platforms, and through written correspondence.The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $23.74 - $32.89 per hour.
This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.
Please Note: This position will be located out of the A.P. Cook Building, 2503 Rice Lake Road, Duluth MN 55802.
Distinguishing Features of Work
An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc., in accordance with standard procedures requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under the direction of assigned supervisory staff.
Work Environment
These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.
Selection Process
MINIMUM QUALIFICATIONS (Pass/Fail):
- Five (5) years full-time paid verifiable clerical experience; OR an equivalent combination or education and/or experience as determined by the Director of Human Resources.
- Demonstrated ability to operate personal computer-based systems.
- Proficiency, as defined by the Civil Service Commission, in operating word processing software.
- Ability to type from clear copy at a rate of 40 w.p.m./net.
RATING SYSTEMS:
Supplemental Questions will be 100% of the scoring process:
Points will be awarded based on the applicants answers to supplemental questions 6-19.
Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.
Please Note:
When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.
TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:
- January 9, 2025 - Applicant screening will begin
- Week of January 27, 2025 - Supplemental question scoring to be completed
- Week of February 10, 2025 - Interviews to be conducted
ESSENTIAL FUNCTIONS:
The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.
VETERANS PREFERENCE:
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
- Veteran: DD214 noting character of service.
- Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
- Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
- Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.
Please refer to Minnesota Statute 197.455 for additional requirements. Click Here.
PHYSICAL-MEDICAL STANDARDS:
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.
DRUG TESTING: Applicants selected for appointment must take and pass a drug test.
BACKGROUND CHECK:
Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.
EMPLOYMENT ELIGIBILITY VERIFICATION:
All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.
PROBATIONARY PERIOD:
Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.
NON-DISCRIMINATION:
St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Salary : $24 - $33
