Information Specialist III - Auditor's Office (Duluth) (Open)

Salary : $23.74 - $28.44 Hourly

Location : Duluth, MN

Job Type : Permanent, Full-Time

Job Number : 25-030 / 430-01

Department : Auditor's

Opening Date : 02 / 25 / 2025

Closing Date : 3 / 11 / 2025 11 : 59 PM Central

Kind of Work

The Information Specialist III position in the Auditor's Tax Division is a public facing position located in the Duluth Courthouse office. The primary focus of this position is to provide excellent customer service and positive experiences to the citizens of St. Louis County and the public via phone, email and in person.

Some responsibilities of the Information Specialist III in the Auditor's Tax Division include :

• Answering phone calls and in person questions regarding the status of the property taxes : this includes explaining late fees, penalties, delinquent tax status, payment plans and tax forfeiture.
• Processing deeds, mortgages and other land title related documents in both paper and electronic recording form.
• Researching the recorded documents to maintain accurate owner / taxpayer information.
• Updating taxpayer addresses and escrow account information from the department's email and mailed in requests.
• Performing work as dictated by statute / MN Department of Revenue requirements such as processing tax payments received by mail, sending tax statements / letters for the entire county.

The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $23.74 - $32.89 per hour.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.

St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States , for St. Louis County, on a full-time basis. St. Louis County does not provide sponsorship for employment visas.

Distinguishing Features of Work

An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc., in accordance with standard procedures requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under the direction of assigned supervisory staff.

Work Environment

These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT : Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT : Push / pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk / speak; work alone, with, or around others. OCCASIONAL : Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop / bend; walk; right and left wrist turn; customer / public contact; clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

Selection Process

MINIMUM QUALIFICATIONS (Pass / Fail) :

RATING SYSTEMS :

Supplemental Questions will be 100% of the scoring process :

Points will be awarded based on the applicants answers to supplemental questions 8-20.

Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Please Note : When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy / paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.

TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE :

ESSENTIAL FUNCTIONS : The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at.

VETERAN PREFERENCE : If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you :

Please refer to Minnesota Statute 197.455 for additional requirements. Click .

PHYSICAL-MEDICAL STANDARDS : Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.

DRUG TESTING :

Applicants selected for appointment must take and pass a drug test.

BACKGROUND CHECK : Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.

EMPLOYMENT ELIGIBILITY VERIFICATION :

All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.

PROBATIONARY PERIOD : Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.

NON-DISCRIMINATION :

St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Eligible St. Louis County employees earn a competitive salary and benefits package, including :

Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.

Please type or clearly print your name.

The information you provide related to your education, training, and experience is subject to verification.I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.

Are you legally authorized to work in the United States for St. Louis County?

All employees must be continuously authorized to work in the United States. St. Louis County does not provide sponsorship for employment visas, and it does not currently participate in E-Verify. Will you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States?

Which of the following best describes your level of clerical experience?

Typing is an essential function as an Information Specialist III with St. Louis County. Please indicate the number of words per minute you can type below :

SME Explanation : Questions 8-20 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question please list the organization(s) and / or employers where you gained the experience. All information listed must also be supported in the work experience section of your application.I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 8-20.

Which of the following describes your current level of proficiency in Microsoft Word, Google Docs, Apple Pages or other similar product?

Which of the following best describes your current level of proficiency in Microsoft Excel, Google Sheets, Apple Numbers or other similar product?

Below are several components of the position. Please indicate your level of expertise in each. There may be several in which you may have had little or no exposure - that's to be expected.

Addition and subtraction

Multiplication and division

Percentages and fractions

Writing skills including proper grammar, punctuation, spelling, etc.

Proofreading documents such as e-mails, letters, memos, records, etc.

If you indicated you are "proficient" or have "expert proficiency" in Questions 12 and 13, please elaborate by providing at least one example that demonstrates your proficiency. Identify the position and the organization or educational institution where you gained the proficiency.

Please describe any experience you have working with real estate legal descriptions?

Please describe any experience you have working with legal documents.

Please describe your customer service experience.

What is your proficiency in Microsoft Word and Excel? Please provide examples of how you use them.

I certify that my responses to the questions above are true and accurate to the best of my knowledge.

Required Question

Salary : $24 - $33