What are the responsibilities and job description for the Part Time Box Office Sales Associate position at St. Louis Symphony Orchestra Career Center?
The Part Time Box Office Sales Associate is responsible for providing outstanding service to all patrons and potential patrons as the first touch-point in the Symphony experience. This Box Office position is a key position in terms of providing patrons with valuable information regarding upcoming concerts and events including music and artist details, hall and stage set-up, other show and venue nuances that will enlighten and excite our patrons. Orchestral and artist knowledge is critical so that questions can be answered and information can be shared with our patrons. Excellent phone and in-person presence will enhance the level of service expected of our Box Office Sales Associates. Administrative excellence in terms of processes and procedures will provide a foundation for success.
The Part Time Box Office Sales Associate can expect to work a variable schedule typically ranging from 20 to 29 hours per week including daytime, nights and weekends. Actual number of hours will depend on event schedules and associate availability. Variances in school schedules can be accommodated.
FUNCTIONS OF THE JOB:
- Provide thoughtful answers to incoming patron calls and respond to patron inquiries relating to concerts and events along with ticket sales and policy/procedural questions
- Suggest other concerts and events that may be interested to patrons based on event preferences and upcoming availability
- Execute ticket orders and exchanges taken over the phone, fax or by mail in accordance with established procedure and with respect to current sales and marketing campaigns
- Process payments and reconcile ticketing system on a daily basis
- Balance money drawer on a daily basis
- Perform other duties as assigned
The SLSO embraces a world in which every life is enriched through the power of music. We are committed to cultivating a culture of inclusion and connectedness where a diverse team of employees can grow and thrive. The collective sum of our employees’ individual differences, experiences, knowledge, self-expression, and talent are represented in our culture, innovative spirit and the SLSO’s achievements. In recruiting for our team, we welcome candidates’ uniqueness in culture, social identities, expression, and viewpoints. The SLSO is an Equal Opportunity Employer.
