IT Technician

PROBLEM SOLVERS WANTED | Our motivated, talented team is the secret to our success. We are committed to fostering a highly collaborative environment and ongoing opportunities for learning across the firm.

ST. LOUIS TRUST & FAMILY OFFICE works with approximately 60 client families across the country, advising on more than $15 billion of total wealth. We are a multi-family office and trust company that serves multi-generational families with complex family affairs. Our philosophy is straightforward; focus on our clients, put them first and always better our service. We provide holistic, high-touch client service including customized, independent investment management and a full range of family office and fiduciary services. We serve a limited number of clients with substantial wealth in order to maintain very low client-to-employee ratios. Each client family is different, and so are we.

We are seeking a new IT Technician to work with our IT Manager in overseeing and supporting the day-to-day operations of our Company IT systems and infrastructure. This role involves assisting with IT projects, troubleshooting technical issues, maintaining hardware and software systems, and ensuring the efficient operation of IT services. The IT Technician plays a crucial role in ensuring seamless communication and collaboration across the firm while maintaining system security and functionality.

RESPONSIBILITIES MAY INCLUDE:

IT Support and Troubleshooting

• Provide technical support to staff for hardware, software, and network issues
• Troubleshoot and resolve technical issues in a timely and effective manner
• Act as the first point of contact for IT-related questions and issues

System Maintenance and Monitoring

• Ensure all systems and devices are operating efficiently and securely
• Conduct regular system checks and software updates to ensure security and functionality

Network and Hardware Management

• Manage and maintain network hardware, such as routers, switches, and firewalls
• Coordinate the installation, configuration, and maintenance of new IT hardware and software

Security and Compliance

• Monitor network security and ensure adherence to security protocols
• Assist in the implementation and enforcement of IT security policies and procedures

Documentation and Reporting

• Maintain accurate records of IT assets, support tickets, and system configurations
• Prepare and deliver regular IT performance and status reports to management
• Document technical procedures and best practices for staff reference

User Training and Support

• Provide training and guidance to staff on IT tools, systems, and software
• Create user guides and tutorials to improve staff efficiency
• Promote IT best practices and encourage tech adoption across the organization

DESIRED QUALIFICATIONS AND BACKGROUND:

• Bachelor’s degree in information technology, Computer Science, or a related field or equivalent experience
• 2 years of experience in IT support, coordination or related roles
• Ability to lift and move IT equipment (up to 50 pounds)
• Available for occasional evening/weekend work for system upgrades or to resolve urgent issues
• Strong problem-solving and troubleshooting abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent analytical skills with high attention to detail
• Strong organizational skills and multi-tasking abilities to effectively prioritize tasks in a fast-paced environment
• Proactive self-starter with demonstrated initiative and proven project ownership skills

PREFERRED SKILLS AND/OR EXPERIENCE:

• Hands-on experience with network management, system administration, and hardware/software troubleshooting considered a plus
• Knowledge of IT infrastructure, networks, and security protocols
• Familiarity with operating systems (Windows, macOS) and common business software (Microsoft Office, Microsoft SQL, etc.)
• Experience with cloud services (e.g., Office 365).
• Basic knowledge of coding or scripting languages (e.g., PowerShell) considered a plus
• Understanding of cybersecurity principles and best practices

EXCELLENT BENEFITS INCLUDE:

• Competitive compensation with bonus potential
• 401(k) with Company match
• Generous benefits package available including medical, dental and vision coverage, FSA/HSA and paid time off (PTO)
• Support for professional development through training and certifications
• Cell phone reimbursement
• Company-paid parking