What are the responsibilities and job description for the Referral Specialist position at St. Luke's Duluth?
Summary
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JOB SUMMARY
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The Referral Specialist position is critical to ensure comprehensive patient care. Managing ingoing and outgoing system-wide referrals and ensuring that referrals are made to the appropriate specialist or service. Works closely with Community Liaison to provide education/information to outside referral sources in the community so they are aware of services at Aspirus St Luke’s. Ongoing responsibility for assessing the current process, identifying opportunities for improvement, and implementing changes as necessary across the system.
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MINIMUM QUALIFICATIONS
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Education: High school diploma or equivalent
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Experience: Three (3) years experience in a healthcare setting.
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Licensure/Certification/Registration: N/A
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PREFERRED QUALIFICATIONS
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Education: One (1) year Diploma/Certificate from a post-secondary school
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Experience: Completion of a medical terminology course
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Licensure/Certification/Registration: N/A
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KNOWLEDGE, SKILLS AND ABILITIES
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Knowledge of medical office procedures and anatomy and physiology.
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Knowledge of computer skills including Excel and Word.
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Knowledge of organization policies and procedures and applies policies and principles to the solution of everyday problems as well as dealing with a variety of situations, including occasional crises.
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Skill in gathering, analyzing and interpreting information/data, along with identifying and diagnosing problems and formulating a reasonable and effective solution.
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Attention to detail.
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Excellent written and oral communication skills with a high degree of professionalism.
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Excellent listening skills, eye, hand and auditory coordination.
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Ability to work independently, with minimal supervision, under pressure, with time restraints.
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Ability to cope with rapidly changing demands for records (fast-paced work environment).
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Adapts to complex clinical environments, clinicians, and changing conditions in a calm and productive manner.
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Willingly accepts change and proactively offers ideas and suggestions.
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Ability to work cooperatively and effectively with providers, patients, staff and the public.
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Ability to establish priorities and coordinate work activities.
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Ability to maintain confidentiality with regard to all phases of work.
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Knowledge of federal and state laws regarding HIPAA and release of information.
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PHYSICAL DEMANDS AND ENVIRONMENT
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PHYSICAL DEMANDS
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Walk - Occasionally 1/3 (1- 2.5 hours)
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Stand - Frequently 1/3 to 2/3 (2.5-5.5 hours)
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Sit - Frequently 1/3 to 2/3 (2.5-5.5 hours)
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Reach with hands and arms - Occasionally 1/3 (1- 2.5 hours)
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Pulling/Pushing - Occasionally 1/3 (1- 2.5 hours)
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Lift - Occasionally 1/3 (1- 2.5 hours)
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Carry - Occasionally 1/3 (1- 2.5 hours)
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Stoop, Squat, Kneel or Crouch - Occasionally 1/3 (1- 2.5 hours)
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Twist or Turn - Occasionally 1/3 (1- 2.5 hours)
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Repetitive Movement - Frequently Over 1/3 to 2/3 (2.5 - 5.5 hours)
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LIFTING REQUIREMENTS-
Up to 10 pounds - Occasionally 1/3 (1- 2.5 hours)
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Up to 25 pounds - Occasionally 1/3 (1- 2.5 hours)
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Up to 35 pounds - Occasionally 1/3 (1- 2.5 hours)
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Up to 50 pounds - Occasionally 1/3 (1- 2.5 hours)
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WORK ENVIRONMENT-
Typical Noise Level-Moderate noise (examples: business office with computers and printers, light traffic)
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WORKING CONDITIONS
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Regularly exposed to the risk of hazardous substances, infectious disease, and ionizing/non-ionizing radiation.
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