Collections Representative

Job Description

Job Description

If you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you. This is a hybrid position at our main office in Marlborough.

Summary :

Under the direction of the AVP of Collections, performs a variety of collection activities in conformance with established Credit Union policies and procedures.

Essential Functions :

• Collects on delinquent accounts, making contact by telephone and other means of communication and responsible for securing payment arrangements with members. Works with delinquent borrower to reach a mutual agreement for repayment. Consistently and accurately document all information pertaining to all collection efforts.
• Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
• Identifies, reviews, and researches all assigned delinquent accounts from Collection Queue, Core Platform and other resources.
• Prepares accounts for legal or follow up action when necessary
• Assign accounts for repossession.
• Review assigned delinquent account status and suggest course of action on delinquent loans.
• File and follow up on Vendor Single Interest (VSI) claims.
• File and follow up on insurance claims. File cancellation of coverages and follow through on recovery on third party add ons.
• Keeps current of developments within the collections field.
• Perform investigative activities to evaluate and determine the whereabouts of members through database searches and system records (Skip-Tracing).
• Ability to prioritize and manage multiple responsibilities.
• Performs other related collections and administrative duties as assigned or requested.

Supervisory Scope : None.

Preferred Qualification :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Candidate must have a High School diploma or equivalent, with a minimum of one year collections experience, preferably within a financial institution. Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry. Familiarity with court process and filing claims is a plus. Strong attention to detail, well developed communications and organizational skills as well as working knowledge of Microsoft Office software. Ability to utilize various types of office equipment, including computer terminal.

Work Environment :

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands :

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We are proud to be an EEO / AA employer M / F / D / V. We look forward to hearing from you!